Overview
Front Office Supervisor Jobs in San Diego – California – USA at HYATT Hotels
Summary:
Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort!
Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an
innovative
expression of eco-design that embodies the quintessential Southern California lifestyle. With South Ponto Beach and Batiquitos Lagoon just steps away, you’ll have endless opportunities for both relaxation and adventure.
But that’s not all – our location also puts you within reach of the charming cafes, boutiques, and beach enclaves that line California Coast Highway 101. At Alila Marea Beach Resort, you’ll not only have the chance to work in a beautiful setting, but you’ll also be part of a
vibrant community
.
Apply now
to
join our team
and experience the best of Southern California living.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Description of Job Duties
The Front Office Supervisor at Alila Marea Beach Resort will play a crucial role in ensuring our guests experience is the highest level of luxury and hospitality from the moment they arrive. Working closely with the Front Office Manager, this position oversees the daily operations of the front desk, concierge services, and PBX operations, providing
leadership
and support to a team of dedicated professionals.
Exceptional
attention to detail
, excellent interpersonal skills, and passion for delivering exceptional guest experiences will be essential to the success of this role.
Core Functions
1.Adhere to Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our colleagues and guests.
2.Guest
Service Excellence
:
• Ensure that all guests receive a warm and personalized welcome, maintaining the resort’s reputation for
exceptional service
according to Forbes service standards.
• Address and resolve guest inquiries, requests, and issues in a timely and professional manner. Utilize the resorts Wecare processes and ensure colleagues are operating according to established standard operating procedures.
• Promote loyalty programs and incentives.
• Continuously train and mentor front office staff in guest service standards that are in-line with Forbes service standards.
3.Front Desk Operations:
• Assist in the management of check-in, check-out, and reservations to optimize room occupancy and revenue.
• Maintain the front desk area and resort lobby, ensuring it is organized and well-presented at all times.
• Ensure Front Desk agents use proper verbiage and display proper mannerisms in person, via chat, and over the phone according to established Forbes service standards.
• Manage guest accounts and billing accurately and efficiently.
• Assist with all administrative functions including but not limited to departmental payroll, end of month reconciliation processes, and
inventory management
.
• Promote and help manage the resorts upsell
incentive program
.
• Assist in coordinating departmental outings, monthly meetings, and o…
Title: Front Office Supervisor
Company: HYATT Hotels
Location: San Diego – California – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
