Overview
Full Time Office Support Staff Jobs in Warrenton, VA at Northern Piedmont Sports Club
Company Overview:
At Hartmobility, we are revolutionizing safety and mobility with cutting-edge solutions designed to enhance stability, independence, and confidence. More than just a product line, SafetyGrip® is a breakthrough innovation that addresses the real challenges faced by individuals with reduced grip strength.
At Hartmobility, we foster a collaborative and supportive work environment where teamwork and top-tier customer service are at the heart of everything we do. We encourage innovation and continuous improvement, empowering our team members to contribute new ideas and refine processes that enhance both customer satisfaction and workplace efficiency.
We believe in a culture of respect, inclusivity, and professional growth, where every voice is valued, and team success is celebrated. By working together, we create solutions that make a real difference—both for our customers and for each other.
Job Summary: As the first point of contact for Hartmobility customers and partners, this role is crucial to delivering outstanding support, effectively resolving issues, and ensuring an overall positive experience that upholds the company’s reputation. This includes evaluating and refining the processes that govern customer interactions, identifying bottlenecks, streamlining workflows, and implementing best practices that ensure seamless service delivery. This role requires effective communication skills and adept problem-solving. Professionalism and discretion are paramount, as is commitment to Hartmobility’s values and vision.
Responsibilities:
o Order Management: Process orders, returns, exchanges and invoices efficiently while ensuring accuracy and timely fulfillment.
o Respond promptly to customer inquiries through phone, email, live chat, and website channels. Strive to exceed customer expectations, fostering positive relationships and brand loyalty.
o Maintain accurate customer records in CRM and Inventory Management systems, with an emphasis on shipping in-stock items within 24 hours.
o Provide customers with information and guidance on product features, billing inquiries, order status, and other relevant topics.
o Promptly resolve customer complaints and product issues and escalate them to appropriate leadership when necessary.
o Prepare weekly sales reports, track new opportunities, and completes tasks assigned by Hartmobility leadership.
o Compile and deliver customer feedback to relevant team members for continuous product and service improvement.
o Continuous improvement: organize, and document SOPs, tasks, and processes that represent all duties and responsibilities of the position.
o Product Knowledge: Maintain a strong understanding of SafetyGrip® products to provide accurate information and recommendations.
o Support Business Development Team: Coordinate and execute trade shows and assist in supporting initiatives across multiple vertical markets.
Requirements:
– Minimum of 2 years of experience in sales or customer service role.
– Strong verbal and written communication skills.
– Excellent problem-solving, task organization, and time management.
– Familiarity with CRM systems, inventory management, and Excel.
– Ability to work well under pressure and adapt to changing environments.
Preferred Qualifications:
– Experience working with Odoo inventory management, CRM and Sales functions.
– Eastern Time Zone (work schedule)
How to Apply – Submit resume and cover letter to [email protected] with subject line:
o Part-Time Position Resume – ‘your name’
Job Type: Part-time
Pay: $21.00 – $29.00 per hour
Expected hours: 30 per week
Shift:
4 hour shift
Work Location: Remote
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Title: Full Time Office Support Staff
Company: Northern Piedmont Sports Club
Location: Warrenton, VA
