Overview
Full Time Receptionist – Answer Question Section for consideration Jobs in Cape Girardeau, MO at Elite Travel Inc
Full Job Description
Please note only applications which answer the accompanying list of questions are considered.
Hours are 11 am to 7pm Monday to Friday
Rotating Saturday 9am to 5pm
Rotating Sundays 10am to 4pm
5 Day Work Week
Duties include offering administrative support across the organization. You will assist reception at times to welcome guests and greet people who visit the business. In addition coordinate front-redirecting phone calls there is heavy data entry required.
This role may require working in shifts, so flexibility is a required . Must be available to work an assortment of hours between 8am to 5pm Monday to Friday. One Saturday a Month rotation.
Duties and responsibilities are to support the sales team executing all administrative tasks to the highest quality standards.
Candidates should have the following to apply.
Minimum 2 years completed college or be enrolled in college
Show past long term employment 3+ years
Prior administrative experience
Funds and back ground clearance to secure a Valid Passport
Assessment test part of interview process may be required
Job Duties include:
Greeting and managing a heavy flow of incoming walk in guests
Organizing and maintaining reception area
Entering client data in Elite Travel guest service software
Scheduling and maintaining appointment calendar for Travel Experts and Management
Heavy Phone Management
Answering visitors’ enquiries about a company and its products or services
Answering questions regarding post purchase, travel vendor policies, assisting sales team in extending excellent service before, during and after their reservation
Organizational Skills for a large volume of incoming electronic data
Filing
Ordering, organization, preparing of vacation educational brochures
Data Entry projects
Processing outgoing travel advisements
Client notification of schedule changes
Collecting and processing payments with receipt generation
Welcome home calls – Interviewing our returning guests to ensure their travel experience exceeded their expectations. Addressing questions and concerns to keep our 98% customer satisfaction rating.
General Correspondence, including letters, faxes, and professional processed client inquiries.
Advising clients on travel arrangements, e.g. visas and passports
Great candidates have exceptional customer service and multitasking skills. They’ll know who’s who at their company and can pitch in to help their colleagues determine the hierarchy of communication for various issues. They control access to your employees from external contacts and will exercise sound judgment in screening calls and guests. Skill set should include:
Proven work experience in an administrative role
Proficiency in Microsoft Office Suite and Excel
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional certification in Office Management is a plus
proficient in Excel and Microsoft Office
Employee funded benefits are available as follows: ï‚· Health Insurance ï‚· Dental Insurance …
Title: Full Time Receptionist – Answer Question Section for consideration
Company: Elite Travel Inc
Location: Cape Girardeau, MO
Category:
