Overview
Full Time – Scheduling Staffing Admin – Day Jobs in Frankfort, KY at Lowe’s
Under the general supervision of the Director for Counseling and Psychological Services (CAPS), and with lead support from the Administrative & Budget Analyst, the Administrative Support Coordinator provides reception coverage including: professional customer service, telephone reception, appointment scheduling, client check-in, data compilation, and support of professional counseling staff to ensure that students are being seen in a timely manner. Additionally, this position assists with the day-to-day maintenance and management of the electronic health records (EHR) system.
Position Information
Reception Duties
Provide professional customer service via coverage of the reception area.
Welcome guests and visitors to the department.
Screen, assess, and schedule appointments based on patient’s immediate clinical/counseling needs according to departmental policy.
Coordinate patient needs with clinical availability, remaining flexible as needed.
Communicate effectively with clients, the general public, clinicians, and other staff, including receiving and following instructions as relevant to the duties.
Answer and assess incoming telephone calls, emails, and Zoom inquiries and forward to appropriate individuals and/or department as necessary.
Records Coordination
Assist with daily maintenance and management of the CAPS EHR system.
Assist with keeping counselor calendars current in the EHR system.
Conduct quality control checks of data entered into the EHR system.
Run EHR system data queries and publish draft reports regarding CAPS usage and student outcomes.
Marketing / Administration
Under the guidance of the director of CAPS create and design engaging social media content that promotes CAPS
Under the guidance of the director of CAPS create posters, flyers, and brochures
Under the guidance of the director of CAPS create social media content to promote CAPS services and programs.
In Coordination with (Reports to MPP) Plan and execute promotional strategies for events and workshops through social media Track social media KPIs and contribute towards end-of-semester reports.
Under the guidance of the director of CAPS create and distribute marketing materials, ensuring alignment with branding standards.
Minimum Qualifications
Other Duties as Assigned
Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices,
as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are
expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly
communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic
arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a
prerequisite.
These entry qualifications would normally be obtained through a high school program, technical/vocational program,
or their equivalents combined with several years of related office work experience.
Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
Thorough mastery of English grammar, punctuation, and spelling.
Expertise in using office software packages, technology, and systems.
Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.
Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference.
Ability to effectively write and present own reports.
Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
Ability to use negotiation and persuasion skills to achieve results and expedite projects.
Preferred Qualifications
3 years of professional experience in an office environment, including coordination of clerical and administrative support functions and/or performance of secretarial and administrative work in a large/complex academic, administrative, or program office.
Excellent interpersonal and communication (including written) skills.
Experience maintaining and or managing EHR system(s).
Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
Ability to use a multiple-line telephone system, standard desk computer, and working knowledge of the entire Microsoft Office suite of tools (including: Word, Excel, PowerPoint, Outlook, etc.).
Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data.
Excellent organizational, time management, and problem-solving skills.
Ability to demonstrate positive and professional customer service at all times.
Ability to handle confidential information appropriately and exercise tact, sound judgment, diplomacy, and discretion.
Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies.
Core Competencies – embody the following competencies:
Bias toward collaboration and teamwork.
Effective oral, written and nonverbal communication skills.
Customer/Client Focus with an emphasis in problem solving and resolution.
Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
Diversity and inclusion.
Job Types: Full-time, Part-time
Pay: $110,174.00 – $117,423.00 per year
Benefits:
401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off
Schedule:
Monday to Friday
Work Location: Remote
Title: Full Time – Scheduling Staffing Admin – Day
Company: Lowe’s
Location: Frankfort, KY
