Overview
Guest Ambassador Officer Jobs in Genting Highlands, Pahang, Malaysia at Harvinton Mansion
Title: Guest Ambassador Officer
Company: Harvinton Mansion
Location: Genting Highlands, Pahang, Malaysia
Front Office (Guest Ambassador Officer)
Guest Services
- Welcome and assist guests during check-in and check-out.
- Handle guest inquiries, requests, and complaints professionally.
Reservations & Communication
- Manage room reservations and update guest information accurately.
- Coordinate with other departments to ensure guest needs are met promptly.
Front Desk Operations
- Answer phone calls, emails, and walk-in inquiries.
- Process payments and maintain an organized front desk area.
Administrative Duties
- Prepare daily reports and ensure proper shift handovers.
- Monitor and maintain adequate office supplies.
Problem Resolution
- Handle room changes and guest disputes efficiently.
- Assist during emergencies in accordance with company procedures.
Marketing Support
- Support marketing activities, promotions, and events.
- Respond to inquiries from Online Travel Agency (OTA) platforms.
- Assist in creating social media content and promotional initiatives.
- Collaborate with the team to enhance guest experience.
Other Responsibilities
- Perform any additional duties assigned by management.
