Overview
Guest Care Team Lead Jobs in Columbus, OH at Aveda Institutes, & Nurtur Salon & Spas
Full Job Description
Do you want to make a difference in one of the fastest growing industries – the beauty industry? At Aveda Salon we have a passion for people, beauty, wellness, fashion, art, and the environment!
DO WHAT YOU LOVE, LOVE WHAT YOU DO!
Aveda Salon is a cosmetology and esthetics school and is known for the Aveda Experience we offer for our students, guests and team members alike.
Our culture consists of having Fun, being a Servant Leader, Team work, Accountability, and creating an environment that is Student and Guest focused.
We believe in treating ourselves, each other, and the planet with care and respect.
The Position: We’re looking for a Front Desk Retail & Guest Services Advisor Team Lead!
Position Purpose:The purpose of this position is to improve the Salon’s guest experiences by managing the day-to-day operations of the Guest Care area, with a primary focus on identifying business opportunities and ensuring overall guest care is above expectations.
Responsibilities:The team member in this position must exhibit certain characteristics and perform specific duties during their daily or weekly routine. These responsibilities include, but are not limited to:
Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
Demonstrate a strong understanding that the salon/spa industry is “high touch” and requires strong interpersonal skills and attention to the needs of others
Provide ongoing recognition, support, and motivation for all Guest Care team members
Serve as a role model by communicating and enforcing policies and procedures, safety and security standards, the Code of Conduct, and the dress code
Help maintain a cohesive, cooperative work environment through team-building and motivation
Create a sense of urgency, delegate appropriately, and motivate self and other team members to accomplish objectives
Partner with Guest Care team members to develop action plans to ensure productivity and positive experiences in the Guest Care area is maximized
Communicate information regarding performance of team members as well as potential disciplinary challenges to the Salon + Spa Manager; mediate conflict resolution between team members as-needed
Function as “Manager on Duty” in the absence of the Salon + Spa Manager
Establish the schedule for the Guest Care team, ensuring that it maintains appropriate staffing levels and is within budget
Provide constructive feedback through daily coaching and regular evaluations of Guest Care team members
Keep track of inventory and upcoming ordering needs and partner with the Support Center and outside vendors as-needed
Work closely with Salon + Spa Manager throughout the hiring and onboarding process of new team members
Handle monetary transactions as-needed and directed by Salon + Spa Manager
Support the Marketing Team as-needed regarding guest outreach initiatives
Focus continually on hospitality, guest care, and service excellence by welcoming guests and treating them with care and respect
Check guests in and out for appointments, ensuring that their contact information is correct, appointments are booked correctly with necessary notes, and that the guest is rebooked accordingly
Effectively utilize and maintain the guest database, ensuring that guest profiles are up-to-date at all times
Effectively educate guests on policies, products, services, p…
Title: Guest Care Team Lead
Company: Aveda Institutes, & Nurtur Salon & Spas
Location: Columbus, OH
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