Overview
Guest experience coordinator Jobs in Williston – Vermont – USA at Catamount Outdoor Family Center
Location: Williston
Full job description
Join Our Teamas aGuest ExperienceCoordinator! Part-time | Year-round
If you’re passionate about delivering exceptional guest experiences and thrive in adynamic,collaborative environment, we want to hear from you!Apply nowto become our nextGuest ExperienceCoordinator and be a part of ourexcitingjourney.
Responsibilities:
Guest Service & Rental Hub:
Be the welcoming face of Catamount OFC, providing top-notch guest service at our Guest Service and Rental Hub.
Facilitate seamless point-of-sale transactions and assist guests with rental equipment.
Manage phone, email, and website correspondence to address inquiries and reservations promptly.
Collaborate with our Operations & Event Manager to schedule lessons and coordinate administrative tasks.
Assist with website updates, marketing initiatives, and membership data entry.
Camp Support:
Provide support during camp weeks, assisting with camper data entry, bike rentals, and storage.
Guide families during check-in procedures, ensuring a smooth start to their camp experience.
Prepare for camp celebrations, including the organization of camper shirts & certificates.
Potentially cover camps as needed, depending on the candidates skills and availability.
Race Series Roles:
Keep our community engaged and informed with weekly social and email updates on courses and race results.
Work closely with our Operations & Event Manager to manage racer data and coordinate race packet creation and distribution.
Assist in coordinating race celebrations, collaborating with our Operations & Event Manager and Trail Manager.
Qualifications and skills:
Minimum of two years of experience in the Outdoor Recreation or Customer Service industry.
Enthusiastic team player with a passion for learning and sharing.
Strong organizational skills with the ability to manage multiple projects effectively.
Excellentcommunication skillsand acollaborativemindset.
Proficiency in computer systems and various media platforms (Google Workspace, Word Press, and Salseforce are a plus).
Previous experience in event management and/or execution.
Familiarity with youth programs.
Possess reliable transportation and a valid driver’s license.
Availability to work evenings and weekends on occasion.
Adaptabilityto seasonal scheduling fluctuations.
Part-Time
Benefits:
Membership and benefits with Vermont Mountain Bike Association and Catamount.
Access to Catamount Swag and Race Series Entries.
Enjoy 50% off Catamount rentals.
Embrace acollaborativeandflexible work environment.
Hourly Pay commensurate with experience.
Join Our Team Today:Email your Cover Letter and Resume to (Use the “Apply for this Job” box below).
Job Type: Part-time
Pay: $18.50 – $23.50 per hour
Expected hours: 20 per week
Benefits:
Employee discount
Free parking
Professional developmentassistance
Schedule:
8 hour shift
Day shift
Evenings as needed
Weekends as needed
Work setting:
In-person
Ability to Commute:
Williston, VT 05495 (Required)
Work Location:
In person
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Title: Guest experience coordinator
Company: Catamount Outdoor Family Center
Location: Williston – Vermont – USA
Category: Administrative/Clerical
