Overview
Help Desk Admin Jobs in Houston, TX at Kforce Inc
Title: Help Desk Admin
Company: Kforce Inc
Location: Houston, TX
Responsibilities
Kforce has a client that is seeking a motivated and skilled Remote (working CST and living in Utah or Houston) Help Desk Admin to join our team on a 6-12-month contract. The ideal candidate will have a strong troubleshooting mindset, be driven, and possess basic IT knowledge. This role is crucial in providing excellent customer support and ensuring the smooth operation of our help desk during this transitional period. Key Responsibilities:
Help Desk Admin will provide technical support to end-users, addressing and resolving issues related to hardware, software, and network connectivity
Assist in the process of merging two help desks, ensuring a seamless transition and integration
Handle customer inquiries and complaints with professionalism and empathy, especially when dealing with cranky or frustrated users
Perform administrative tasks such as accessing security groups, side work, and handling terminations with MIIM
As a Help Desk Admin, you will utilize Active Directory for user management and troubleshooting
Collaborate with team members to identify and implement improvements to the help desk processes
Requirements
Experience in mixed Tiers 1 and 2 support
Active Directory experience is required
Experience with accessing security groups and performing administrative tasks
Familiarity with MIIM for handling terminations
Familiarity with desktop support, but capable of handling multiple tasks simultaneously
Strong communication skills and a customer-centric approach
Analytical thinking and problem-solving skills
Proven ability to work with customers, especially in challenging situations
Ability to diagnose and resolve technical issues efficiently
A proactive and driven attitude towards work
Eagerness to learn and adapt to new challenges
Knowledge of Azure is a plus
Experience with ServiceNow, Jira, and Citrix is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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