Overview
Holiday homes admin coordinator Jobs in Dubai, Dubai, United Arab Emirates at Daify Vacation Homes
Title: Holiday homes admin coordinator
Company: Daify Vacation Homes
Location: Dubai, Dubai, United Arab Emirates
**** no reposts, please ****
ONLY CANDIDATES WITH HOLIDAY HOMES, HOTELS, and TRAVEL AGENCY EXPERIENCE WILL BE CONSIDERED
This is a full-time, on-site role for a short-term rental coordinator.
Day-to-day tasks may include, but are not limited to:
Be a primary point of contact for guests, responding to inquiries, requests, and
concerns via email, phone, and chat promptly and professionally.
Resolve guest issues and complaints by investigating and identifying the root cause,
providing appropriate solutions, and ensuring guest satisfaction.
Maintain detailed records of guest interactions, feedback, and resolutions in our
CRM system.
Proactively identify opportunities to enhance the guest experience and provide
feedback to the team to improve processes and services.
Collaborate effectively with team members and communicate any urgent issues or
escalations promptly.
Conduct DTCM (Department of Tourism and Commerce Marketing) check-in and
check-out procedures.
Coordinate and communicate cleaning schedules to the team on a daily basis.
Report any maintenance issues brought up by guests or the cleaning company to the
team promptly.
Other job-related tasks
Qualifications
Fluency in English is a must, multiple languages are a plus
Excellent customer service and customer support skills
Airbnb, booking.com, short term rental rental, holiday/vacation homes experience is a must
Strong communication skills
Personal Skills:
Great communication skills
Fast learner
Attention to detail in handling paperwork and data.
Time Management:
Efficiently handle deadlines and prioritize tasks accordingly.
Ability to work in a fast-paced environment.
We only accept applications via Linkedin, applications sent via WhatsApp or email won’t be considered
