Overview
Home Based – Salesforce Administrative Support Jobs in National Capital Region, Philippines at DCX PH Inc.
Title: Home Based – Salesforce Administrative Support
Company: DCX PH Inc.
Location: National Capital Region, Philippines
Janica Kleine Ortega · 3 days ago(edited)
RCI | JR104217 Salesforce Administrative Support Specialist (Haulbrooke)
Responsibilities:
Salesforce Case Management
- Monitor incoming Salesforce cases (task emails)
- Allocate and delegate cases to the correct internal departments using provided decision guides
- Ensure accurate case categorization, routing, and documentation
- Maintain timely handling of incoming requests
Salesforce Reporting (LEED Reports)
- Generate LEED reports for customers using Salesforce
- Monthly reporting using a provided list of addresses
- Ad-hoc report generation throughout the month upon request
- Ensure data accuracy and consistency in all reports
Administrative Support
- Locate, download, and distribute documents such as:
- Invoice copies
- Excel reports
- Salesforce-generated files
- Email documents to internal team members as requested
- Support general administrative and operational tasks across departments
- Assist with data organization and internal recordkeeping
Requirements:
- Education: Bachelor’s degree in Information Technology, Business Administration, or any related field
- Experience: 1–3 years of experience in Salesforce administration, CRM support, or related roles
- Language Proficiency: Strong verbal, written, and English communication skills.
- Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
- Industry-Specific Knowledge:
- Salesforce proficiency (intermediate or higher – required)
- Comfortable navigating Salesforce independently
- Experience with case management, reporting, and record updates
- Comfortable and efficient on the phone, including handling calls in the background of their admin work
Role details:
- Salary: PHP 40,000
- Timezone: CST
- Process: Initial > Assessment > Tech > Final Interview
