Overview
Hotel Front Desk Clerk Jobs in Kansas City, MO at Holiday Inn Express Kansas City Downtown
The receptionist will be responsible for all new client intakes coming in via call, text, and email from the beginning to the end of the process. This is to include scheduling a time to speak with any potential new clients, gathering necessary information and filling out the intake sheet, verifying insurance benefits, sending paperwork, and scheduling clients first appointments. In addition to these duties, the receptionist will assist other receptionists with day to day tasks including, but not limited to, maintaining cleanliness of office, scanning documents, scheduling appointments, and assisting clinical staff.
Major Areas of Responsibility:
Respond to all phone calls, texts, and emails regarding service inquiries
Oversee intake process
Assist receptionist and clinical staff with other daily tasks
Coordinate with receptionist for daily and end-of-day tasks
Tasks:
Billing/Financial:
Maintain completion of entering insurance payments and updating claims spreadsheet
Scan and complete weekly deposits to the bank
Intake Duties:
Follow up with all new intakes in a timely manner (1-2 business days)
Verify insurance benefits
Schedule appointments
Scan intake documents into SP files
Thoroughly follow through each step of the intake process
Complete weekly report and submit to Administrative Supervisor
Maintain intake log statistics and provide weekly report to Supervisor
Receptionist Duties:
Answering telephone calls and text messages from clients
Notify therapists of client cancellations and messages
Assist therapists with client and office needs
Keeps client appointment times on schedule by notifying provider of client’s arrival
Scheduling of playroom and art/sandtray rooms
Daily scheduling of office sharing for therapists
Assist in clean up of playroom as necessary
Collect daily copays from clients upon arrival
Maintain office cleanliness (i.e. pickup waiting area, wash dishes, take out trash)
Maintain a strict code of ethics regarding client confidentiality by adhering to all HIPAA regulations
Open and sort daily mail
Maintain office cleanliness
Open/close office
Send End of Shift report daily to receptionist and Supervisors
Perform other clerical duties such as photocopying, faxing, etc.
Assist with other administrative tasks as needed
Required Knowledge, Skills, and Abilities:
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Professional attitude and appearance
Multitasking and time-management skills, with the ability to prioritize tasks
Customer Service Attitude
Excellent organizational skills
Education and Experience:
Minimum of 6 months experience in an office setting is required, medical or mental health setting is preferred
Bilingual: English and Spanish preferred
This is an excellent opportunity for someone who is detail-oriented, has strong communication skills, and enjoys providing exceptional customer service. If you meet the requirements above, we would love to hear from you!
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Paid time off
Retirement plan
Schedule:
8 hour shift
Work Location: In person
Title: Hotel Front Desk Clerk
Company: Holiday Inn Express Kansas City Downtown
Location: Kansas City, MO
