Overview
In-Store Supervisor (Sales, Repair & Tech) Jobs in Tracy, CA at Asurion
Job Title/Posting Title:In-Store Supervisor (Sales, Repair & Tech)
LOB:Customer Solutions In-Store
Our In-Store Supervisors are the key to the success of our teams! They are trusted subject matter experts that guide our teams of technicians to deliver a successful customer experience & support all of their tech needs. If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you!
Starting Pay -$23.65, per hour + uncapped bonus potential, based on performance
Average commission potential of $473/month & Top commission potential of $700/month, based on performance
What you will do:
Be the face of Asurion and deliver award-winning, personalized customer experiences
Provide technical expertise, troubleshoot, and repair customer electronic devices
Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products
Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
Complete initial 5-week training, including Apple & Samsung Certifications
Manage inventory
Partner with cross-functional teams to deliver programs/processes and provide feedback
Multi-task in a fast-paced environment
In partnership with Leadership, create an inclusive environment which embraces and derives value from diversity
and change
Responsible for observing performance and directing Technicians by providing constructive feedback to address opportunities, course-correct, and drive performance improvement
Provide support in planning, facilitation, and organization of coaching initiatives – assess needs, plan, develop, coordinate, monitor and evaluate In-Store Staff
Assist with the general development of Individual Development Plans and performance action plans
Facilitate or coach to the implementation of and education on new tools and resources available to Technicians.
Assisting customers in our messaging platform – troubleshooting, tech support and selling our Home Tech Protection program, based on business needs
Other duties as assigned.
If you’re a good fit for the job, you’ll have:
Bachelor’s Degree OR equivalent combination of education and experience
Proven ability to adhere to regulations and standards quickly with little training
Excellent organizational and problem-solving skills; superior public speaking skills
Strong relationship building and influencing skills at a variety of levels
People leadership or training experience a plus
One year’s hands-on experience as a Technical Device Technician
Experience in the next gen technologies related to cloud, mobile, social, or big data
Experience with Microsoft Office suite
Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards
Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
Sales Experience is highly preferred
We take care of you
Competitive and monthly incentive-based bonus pay
Benefits including health, dental, and visi…
Title: In-Store Supervisor (Sales, Repair & Tech)
Company: Asurion
Location: Tracy, CA
Category:
