Overview
Insurance Coordinator Jobs in Nairobi County, Kenya at Solvo Global
Title: Insurance Coordinator
Company: Solvo Global
Location: Nairobi County, Kenya
Insurance Coordinator
📍 Nairobi, Kenya (Onsite)
🕒 Schedule: Monday–Friday, 9:00 AM–5:00 PM CST
We are looking for an Insurance Coordinator to join our team! The ideal candidate is detail-oriented, tech-savvy, and experienced in working with insurance portals, client onboarding, and account management. This role plays a key part in ensuring successful payer portal integrations and a seamless onboarding experience for healthcare clients.
Responsibilities:
✅ Access and manage insurance payer portals for healthcare clients
✅ Create, configure, and maintain administrator and collector accounts
✅ Coordinate login credentials and user access across multiple payer platforms
✅ Support new client onboarding by obtaining and validating insurance access information
✅ Connect payer portal accounts to internal systems and dashboards
✅ Verify successful integrations and troubleshoot portal access issues
✅ Maintain accurate records of credentials, permissions, and account statuses
✅ Communicate with clients to obtain required documentation and access information
✅ Track onboarding milestones and update internal systems accordingly
✅ Collaborate with Customer Success and Operations teams to ensure a smooth onboarding process
✅ Investigate and resolve login, connectivity, and access-related issues
Requirements:
✔️ 1+ year of experience in healthcare administration, insurance coordination, customer onboarding, account management, or a related field
✔️ Experience working with web-based systems and online portals
✔️ Strong organizational and multitasking skills
✔️ Excellent written and verbal communication English skills (C1)
✔️ High attention to detail and accuracy
✔️ Proficiency in Microsoft Office Suite and/or Google Workspace
Preferred Qualifications:
⭐ Experience working with healthcare insurance payer portals
⭐ Knowledge of medical billing, revenue cycle management, or healthcare operations
⭐ Experience in SaaS onboarding or Customer Success environments
⭐ Familiarity with credential management and user access administration
If you're organized, proactive, and enjoy working with systems, processes, and client onboarding, we'd love to hear from you!
