Overview
Intake & Admin Officer Jobs in Bundoora, Victoria, Australia at Help at Hand Support Services
Title: Intake & Admin Officer
Company: Help at Hand Support Services
Location: Bundoora, Victoria, Australia
Job Description
About Us Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.
About the Role We are seeking an Intake & Administration Officer to be the first point of contact for participants, families, and stakeholders. This role is critical in ensuring a smooth onboarding process for new clients while providing essential administrative support to the team.
Key Responsibilities
- Manage new client enquiries via phone, email, and referrals
- Conduct intake assessments and gather required participant information
- Coordinate onboarding processes, including service agreements and documentation
- Maintain accurate records in client management systems (e.g., CRM etc)
- Liaise with participants, families, support coordinators, and internal staff
- Support scheduling and rostering where required
- Ensure compliance with NDIS standards and organisational policies
- Provide general administrative support to the team
About You
- Previous experience in an administration, intake or customer service (NDIS or healthcare preferred) is preferred however not mandatory.
- Knowledge and understanding of the NDIS framework and processes (Desirable)
- Excellent communication and interpersonal skills
- High attention to detail and organisational ability
- Ability to manage multiple tasks and prioritise effectively
- Proficiency in Microsoft Office and client management systems
- A compassionate and client-focused approach
Requirements
- NDIS Worker Screening Check (or willingness to obtain)
- Working With Children Check (if applicable)
- Current Police Check
- Full working rights in Australia
What We Offer
- Supportive and collaborative team environment
- Opportunities for professional development and growth
- Meaningful work making a real difference in people's lives
Job summaryIntake & Admin Officer manages NDIS enquiries, onboarding, records, and coordination, ensuring a smooth, client-focused experience.
