Overview
Intake Office Coordinator Eng Spa. Jobs in Dallas, Texas, USA at Lisinski Law Firm
Position: Intake Office Coordinator Houston (Eng. – Spa.)
Firm Mission Statement
Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.
Position Overview
The Intake Office Coordinator is responsible for supporting the intake process for both new and existing clients at the firm. This individual values the importance of providing a red-carpet experience for our clients. In this role, the individual assists with coordinating communication between clients and multiple departments, handling client inquiries, and assisting or delegating requests from clients to the appropriate departments.
This candidate should have strong customer service and problem-solving skills, and be fluent in both English and Spanish.
Essential Job Functions & Responsibilities
Client Intake:
Greet and assist clients upon arrival
Conduct initial assessments and gather necessary information to assist clients
Verify client documentation by collecting  other necessary information
Take client fingerprints following the intake appointment
Submit fingerprints to FBI
Scan/upload fingerprints and authorization forms into the case management system in a timely manner
Scan client documents into case management system as necessary
Prepare intake folders to be used by Intake Specialists
Prepare and mail Welcome Kits to clients
Scan contracts into case management system following signatures
Client Support:
Answer and direct incoming calls to the appropriate department or team member
Confirm upcoming appointments for clients and reschedule as needed
Ensure client welcoming area is clean, organized, and replenished with appropriate snacks
Collect client payments and ensure all money handling safety procedures are followed
Responsible for ensuring customer satisfaction based on the key performance indicators (KPI’s) established by leadership
Complete inventory of office supplies, as needed
Essential Skills, Knowledge & Abilities
Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written
Proficient in Microsoft Office Suite
Ruthless attention to detail
Excellent organizational skills
Ability to work independently and proactively
Ability to multitask and prioritize work
Minimum Qualifications
Must be bilingual in Spanish and English
1-3 years’ experience in customer service preferred
High school diploma or equivalent experience
Schedule: Monday to Friday / 8:30 am – 5:30pm
Pay range: $19 – 21 / per hour
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Title: Intake Office Coordinator Eng Spa.
Company: Lisinski Law Firm
Location: Dallas, Texas, USA
Category: Customer Service/HelpDesk (Bilingual, Office Administrator/ Coordinator, Customer Service Rep), Administrative/Clerical (Office Administrator/ Coordinator)
