Overview
IT Support Specialist II Jobs in Manhattan, KS at Kansas State University
Title: IT Support Specialist II
Company: Kansas State University
Location: Manhattan, KS
About This Role
The Carl R. Ice College of Engineering is seeking an IT Support Specialist II. The IT Support Specialist II is responsible for providing second-tier technical support and assistance to users within the college/unit. This role involves troubleshooting moderately complex hardware and software issues, providing hardware and/or software recommendations, maintaining IT systems and mentoring junior IT support staff. The incumbent may be tasked with delivering IT training.
About Us
Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits.
Worksite Option
This position is on-site.
Minimum Qualifications
What You’ll Need to Succeed
High school diploma and two years of relevant experience
Preferred Qualifications
Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
Experience in a technical support or IT role, with a proven track record of resolving technical issues.
Experience with help desk ticketing systems and remote support tools.
Previous experience in a technical support role or relevant internships is a plus.
Proficiency in various operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office).
Familiarity with networking concepts, security practices, and troubleshooting methodologies.
Strong analytical and problem-solving skills and attention to detail.
Excellent communication and interpersonal skills, with a focus on customer service.
Basic understanding of networking concepts and hardware components.
Familiarity with help desk ticketing systems and remote support tools.
Ability to transport up to 50 lbs. on occasion.
Other Requirements
Must have a current driver’s license.
Sponsorship Eligibility
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship
How To Apply
Please submit the following documents:
Cover letter
Resume
Three professional references with contact information
Screening of Applications Begins
Immediately and continues until April 29, 2025.
Anticipated Hiring Pay Range
$20.30 to $23.45 ($42,224 to $48,776 annually)
Required
Preferred
Job Industries
Other
