Overview
L1 Support Analyst Jobs in Greater Kuala Lumpur at HCLTech
Title: L1 Support Analyst
Company: HCLTech
Location: Greater Kuala Lumpur
About the Job
We are seeking an L1 Support Analyst with 1–4 years of experience to support, monitor, and maintain business-critical applications. The ideal candidate will be responsible for application administration, troubleshooting, user access management, deployments, and ensuring smooth day-to-day operations while collaborating with internal and external stakeholders,
Roles & Responsibilities:
- Coordinate with developers, application owners, vendors, and support teams for issue resolution and application maintenance.
- Perform application setup, configuration, deployment, and support activities as per L3/vendor instructions.
- Participate in application lifecycle management activities
- Execute application patch updates and installations based on approved SOPs
- Manage user provisioning, access changes, reinstatements.
- Provide remote troubleshooting and day-to-day support for business applications
- Monitor application performance and conduct proactive health checks
- Maintain application documentation, SOPs, and operational records
- Manage user roles, authorizations, and access rights
- Ensure operational activities are performed in accordance with established SOPs
- Work closely with cross-functional teams to ensure application availability and business continuity.
Required Skills:
- 1–4 years of experience in Application Support, Production Support, or a similar roles
- Hands-on experience with ticketing tools such as Remedy and JIRA
- Experience with monitoring tools such as Dynatrace
- Strong troubleshooting and problem-solving abilities.
- Good understanding of incident, service request, and change management processes
- Strong documentation and analytical skills
- Excellent verbal and written communication skills
- Ability to work collaboratively with cross-functional teams
- Willingness to work in 24×7 rotational shifts
