Overview
Learning Center Support Specialist Jobs in Tucson – Arizona – USA at Pima Community College
Closed Date:May 1, 2024, 5:00 PM Arizona Time
Position Summary:
The Support Specialist is responsible for performing a variety of clerical assignments of complexity requiring greater independent judgment. This position will report to the Learning Center Assistant Program Manager. The Support Specialist will interact with students, faculty, staff, administrators, and the general public to provide information and assistance regarding the area, programs, resources, campus, and/or College. This position will work with students, staff, and faculty to assist in the use of technology to include Office programs, D2L, and other instructional support programs.
The Support Specialist will work as part of a team to monitor virtual meeting rooms. This position will work with the Penji tracking software to monitor usage for the facility and traffic flow as well as report on the usage data and trends.
The work schedule for this position is flexible and may include working evenings and weekend.
Duties and Responsibilities:
Provide exceptional customer service
Maintain confidential records, files, and interpretation of data for entry into databases requiring compilation of information
Research, analyze and prepare various administrative and fiscal reports
Interpret College policy and procedures for students, faculty, and staff
Compile reports or studies where analysis or technical data is required
Monitor and maintain virtual environment
Participate in special projects with staff as directed
Perform other duties of a similar nature or level as needed
Provide office support to administrative staff and assists students and faculty by answering, screening and directing phone calls, chats, and emails; review and respond to emails; prepare and proof reports, letters, spreadsheets and requisitions; coordinate meetings, and take notes
Serve as first point-of contact for inquiries, complaints, and concerns. Interact with students, faculty, staff, and the general public to answer questions concerning processes and procedures or confidential issues or concerns
Gather, assemble, update, and distribute a variety of department or college specific information, forms, records, and data as requested
Track financial activity and departmental budget; review financial transactions and other documents for accuracy and availability of funds; ensure compliance with laws and College regulations and policies. Prepare financial documents as requested
Function as a liaison between the Learning Center, students, faculty, staff, and the general public
Order and maintain material and supplies
Perform all other duties and responsibilities as assigned or directed by the supervisor
Job Requirements:
High school diploma or GEDand
One to three years of related experience providing technology general office support
or
An equivalent combination of certification,educationand experience sufficient to successfully perform the essential duties of the job such as those listed above
Preferred:
Associates Degree/Vocational or technical training in office management
Three to five years of customer service experience
Previous Learning Center or Computer Commons experience
The ideal candidate will have the following knowledge, skills and abilities:
Knowledge of computer equipment and technology usage to include word processing, database, spreadsheet and other instructional software and hardware
Knowledge of administrative …
Title: Learning Center Support Specialist
Company: Pima Community College
Location: Tucson – Arizona – USA
Category: Administrative/Clerical
