Overview
Legislative Assistant to Representative Liz Berry, House Democratic Caucus Jobs in Olympia, WA at State of Washington House of Representatives
Claims and Administrative Support Specialist
The Claims and Administrative Support Specialist will coordinate office activities and operations while providing clerical and administrative support to management. This position will assist in reviewing, investigating and resolution of claims filed by customers. This position requires someone who can relate to individuals at all levels within the organization, detail oriented, service focused, and capable of navigating highly sensitive customer conversations. They must be sensitive to corporate needs, employee goodwill, and the needs of the business.
In this position, you will ensure the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK® system standard, and applicable laws and regulations.
What We Offer
Hourly rate of pay: $20.00
Opportunities to earn bonuses
Benefits (PTO, medical, non-medical, and 401K) when eligible
Career advancement opportunities
Responsibilities
Promote and protect the TWO MEN AND A TRUCK® brand
Work on a half day Saturday weekend rotation
Handle all customer concerns and oversee the damage resolution process
Maintain constant communication with customers throughout the process and vendors repairing damages· Oversee vendor agreements and contract negotiations to ensure strong working relationships and cost reductions where necessary
Contact all customer complaints within 24 hours
Follow / promote the franchise’s safety policies and/or procedures to prevent accidents and damages
Organize and file job sheets
Provide outstanding customer service on all calls and online inquiries
Recommend moving services and products based on cost, availability, and customer specifications
Drive communication upward through daily, weekly, and monthly reports of all functional areas for franchisees to review
Must be able to calmly and professionally handle difficult situations while provided next steps and solutions to address concerns in a timely manner
Occasionally attends after hour work functions and participates in charity events
Responsible for being an “on-call” emergency contact for movers, drivers and operations management outside of normal business hours.
Participates in regular training and development programs offered locally or through STICK MEN UNIVERSITY® online; may occasionally attend in-person training to further develop personal and professional skill sets
All other duties assigned by the General and Operations Managers
Requirements
A minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK® or moving industry experience is preferred
Excellent oral and written communication and comprehension skills
Outstanding organizational and time management skills
Demonstrated ability to lead by example to motivate, develop, and direct people
Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
Strong decision-making ability
Understanding of and commitment to customer service and TWO MEN AND A TRUCK® core values
Valid driver’s license and clean driving record; must be able to be insured under the current franchise auto insurance plan
Must be proficient with the following Microsoft applications: Excel, Word, Outlook
Stamina to lift and carry heavy items (75 lbs. or more) repeatedly while climbing stairs, balancing, walking, etc.
Dispatch of move crews and possibly be required to go on a move.
Here at TWO MEN AND A TRUCK, our core purpose is to move people forward, both personally and professionally. Our drivers work daily in an ever-changing environment with the potential to see the best views the country has to offer. Experience in the fields of general labor, landscaping, transportation, construction, manufacturing, assembly, production, or warehouse labor is helpful.
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Charlotte, NC. The employer at this location is NBF Charlotte LLC.
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Title: Legislative Assistant to Representative Liz Berry, House Democratic Caucus
Company: State of Washington House of Representatives
Location: Olympia, WA
