Overview
Manager, Front Desk Jobs in Sunnyvale, CA at Movement Management LLC
Full Job Description
At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We’re not just a climbing gym – we’re a community that’s dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we’re building an extraordinary team that’s committed to growing our business, our value to our members, our future customers, and our industry.
By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!
Job Summary
As Front Desk Manager you will participate in and manage front desk operations in a fast-paced customer and team member focused environment. Your primary objective is to support the front of house operational team in alignment with company mission, vision, and values with an emphasis on the company’s DEI commitment.
Responsibilities include working with, training, and supporting front desk team members to provide an exceptional member & guest experience within the facility. In addition to working the front desk and role-modeling exceptional service, this position includes administrative responsibilities such as scheduling, managing time-off requests and timeclocks, providing training to team members, and various projects to support the gym and operations.
Key to success is helping to maintain an environment of trust and respect by empowering others, developing a community that is welcoming, genuine, hopeful, nurturing, and determined is essential. Foundational to our company is that we value purpose driven leaders who demonstrate a high level of personal responsibility, integrity, accountability, and self-awareness.
The Front Desk Manager will report to the Gym Director of Sunnyvale. The ideal candidate will have experience working in a fast-paced customer service-oriented environment, modeling and training others in providing excellent customer service, as well as excellent administrative abilities and initiative.
Job Responsibilities
Represents the Movement model of service and member/guest experience.
Ensures front desk operates smoothly, that team members are trained and scheduled appropriately, and able to provide an exceptional experience to members and guests.
Supports gym leadership on projects relating to front of house operations, customer experience, team member experience, community building, events, and other projects as assigned.
As part of a rotating management schedule, works evening and weekend shifts regularly.
Job Requirements
Demonstrates excellence in providing a positive, engaging, inclusive customer service and member/guest experience.
Models and teaches great customer service skills.
Ability to operate on a team and support gym leadership in building great culture that is aligned with our core values of Innovation, Partnership, Passion, Integrity, and Inclusion.
Ability to operate independently – can manage time well and take initiative …
Title: Manager, Front Desk
Company: Movement Management LLC
Location: Sunnyvale, CA
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