Overview
Manager, Office Administrator – Coldwell Banker – Kailua, HI Jobs in Kailua, HI at Anywhere Real Estate
This position will meet the needs of the 6500 residents living in the residence halls through exceptional customer service, providing and monitoring the temporary access management, and supporting the general needs for the Housing Services unit of Housing & Residential Education. The Housing Services unit consists of Residential Desk Operations, Residential Mail/Package Operations, and Access Management Operations. Additionally, this position will support the Occupancy Management operations during the summer time to respond to phone calls, emails, and in-person engagements. This position may assist the Guest Housing operations as needed. The position will be responsible for a variety of critical tasks and processes that support the department’s mission.
Access Management Processes:
Inventory, issue, and audit temporary keys for residents
Track resident arrival and departure in Housing database system (Mercury)
Program ID cards and provide building access to residents in accordance with established procedures
Initiate lock changes and receive and issue new keys
Utilize KeyTrak key management system following established process or direction
Assist with various key audit processes
Process desk operations-related billable items in Housing Database System
Customer Service:
Explain policies, answer questions, and independently resolve issues whenever feasible.
Communicate with students, families, and staff via phone, email, and in-person to respond to needs and questions
Send reminder emails and/or initiate phone calls to residents
Make recommendations on service level improvement opportunities.
Assist with residence hall openings/closings/and transition periods between terms
Manage the moving cart issuance and returnAssists in the processing and distribution of residential mail, as needed
Occupancy Management:
Respond to student and family inquiries via phone, email, and in-person.
Scan, catalogue, and add documents into student records via Housing database system
Provide support in various occupancy management tasks
Performs other duties as assigned
Minimum Qualifications: This position requires a Bachelors degree and 2 years experience in an office or administrative support position or a high school diploma or equivalent, with at least four years of experience in an office or administrative support position.
Preferred: experience working in University Housing. Customer service experience dealing with students and family of students.
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report’s national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state’s 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
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Title: Manager, Office Administrator – Coldwell Banker – Kailua, HI
Company: Anywhere Real Estate
Location: Kailua, HI
