Overview
Medical Receptionist Jobs in Rochdale, UK at NHS
In this role, you will support the smooth running of the practice by combining reception and administrative duties with clinical record summarising. You will be responsible for all front of house duties, calls and patient care navigation. You will accurately update patient records, while also providing a professional and welcoming service to patients and supporting the wider team.
We are recruiting for 34.5 hours per week Monday to Friday this includes two late shifts until 18:30 but with two mornings off per week. Please only apply if you can commit to this hours as advertised.
Main duties of the job
Receive, assist, and direct patients in a courteous and professional manner
Manage incoming calls, booking appointments, and handling enquiries efficiently
Carry out general administrative tasks including filing, scanning, and document management
Liaise with clinical and administrative staff to support the smooth running of the service
Maintain confidentiality and adhere to data protection guidelines at all times
Support the practice team with any additional administrative duties as required
About us
Edenfield Road Surgery is a well-established GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on delivering a friendly, supportive, and accessible service, ensuring that patients receive the care and attention they need in a timely and professional manner.
Our dedicated multi-disciplinary team works collaboratively to promote health and well-being, offering a range of primary care services tailored to the needs of our diverse patient population. We are committed to continuous improvement, staff development, and maintaining a positive working environment for all team members.
Job responsibilities
Clinical Administration
- Review and summarise patient medical records onto the clinical system
- Accurately code relevant clinical information in line with practice protocols
- Ensure patient records are complete, accurate, and up to date
- Process incoming clinical correspondence where appropriate
Reception Duties
- Greet and assist patients in a courteous and professional manner
- Answer incoming telephone calls, dealing with enquiries efficiently
- Book, amend, and cancel appointments in line with practice procedures
- Signpost patients to appropriate services where necessary
- Chaperone Consultations
- Process admin based referrals and bookings as applicable to the role
- Liaise with Out of hours services as required using agreed pathways
- Process Patient registrations and GP Links as required
- Code, summarise and file / retrieve paper records as required
- Open / Close down the Practice as per agreed procedure
- Manage home visit requests and clinic schedules as required
- Process repeat prescriptions and queries in line with Practice processes
- Manage Online triage forms and sign post/ allocate as required in line with Practice procedures
- Undertake any administrative duties required as part of the support team to the Practice Manager
- Take minutes and attend meetings as required
- Test Practice alarm systems and processes as required
General Administration
- Scan, file, and manage documentation in line with practice procedures
- Maintain accurate records and data entry on clinical systems
- Support the practice team with general administrative tasks
- Handle incoming and outgoing post
Confidentiality & Compliance
- Maintain strict confidentiality of patient information at all times
- Comply with Data Protection, GDPR, and practice policies
- Work in accordance with NHS guidelines and practice procedures
- Ensure IG Training is up to date at all times
- Comply with all request for Subject Access following Practice policies
Team Working
- Work collaboratively with clinical and non-clinical staff
- Support colleagues and contribute to a positive team environment
- Participate in training and development as required
- Ensure Mandatory training is up to date and comply with all requests to attend training sessions
Other Duties
- Undertake any other duties appropriate to the role as requested by the Practice Manager
- Ensure you comply with all Infection Control Procedures and processes and keep IPC training up to date
- Comply with the Practice Disclosure and Barring Risk Assessment Processes
Safeguarding
Safeguarding of adults and children is of the up most importance within General Practice. All staff are required to:
Be aware of the SG policies and procedures relevant to your role
Ensure that your SG adult and child training is always up to date
Comply with the legal duty to report any suspected abuse of an adult or child
Remain vigilant and aware of your SG training at all times
Comply with the Practice Disclosures and barring Services checks and risk assessment process (see below DBS)
Training and Development
Personal Development and governance is key to ensuring our workforce remains skilled and competent and to perform their roles. All staff are required to:
Comply with all mandatory training modules and session required for the role and environment
Attend MDP afternoons to…
Title: Medical Receptionist
Company: NHS
Location: Rochdale, UK
Category:
