Overview
Medical Support Assistant Jobs in Colorado Springs – Colorado – USA at Veterans Health Administration
Summary
The Medical Support Assistant performs duties related to the receipt, intake and indexing of health and administrative information and is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Positions/clinical areas and locations vary;
Call Center, Ward, or any other area where MSA vacancies become available at the facility.
Qualifications
Basic Requirements:
• Citizenship:
Citizen of the United States
• (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.)
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
•
Experience:
Six (6) months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR;
Education:
One (1) year above high school, OR;
Experience/EducationCombination:
Equivalent combination of experience andeducationare qualifying for entry level for which botheducationand experience are acceptable
• (May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• GRADE
REQUIREMENTS
• Creditable
Experience:
Must havedemonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]
• Grade Determinations:
In addition to the Basic
Requirementslisted above, the followingeducationand experience criteria must be met when determining the grade of candidates:
Medical Support Assistant, GS-3 (a) Experience orEducation
• None beyond the basic requirements
• (b) Assignment
• This is an entry level MSA position
• It is expected that MSAs at this level receive guidance from more experienced staff members and require frequent and direct supervision
• At this level, MSAs apply general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients
• They utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records
• They make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification
• (c) Demonstrated Knowledge, Skills, and Abilities
• Candidates must demonstrate ALL of the KSAs below: i
• Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments
• ii
• Ability to utilize computer systems to enter administrative data in patient systems
• iii
• Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care
• Medical Support Assistant, GS-4 (a) Experience
• One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties …
Title: Medical Support Assistant
Company: Veterans Health Administration
Location: Colorado Springs – Colorado – USA
Category: Healthcare, Administrative/Clerical
