Overview
Medical support assistant Jobs in Pontiac, MI at US Veterans Health Administration
Duties
A typical teamlet consists of staff designated in a PACT to each of the following roles: a Primary Care Provider, Registered Nurse Case Manager (RNCM), Clinical Associate, and Administrative Associate. These roles can be occupied by varies occupations. For example, a provider can be a physician, Nurse Practitioner or a Physician Assistant. Special population PACTs may designate additional or other positions to the teamlet. Teamlet members collectively take responsibility for ongoing care of all patients assigned to a single patient panel. The duties of the AMSA include, but are not limited to:
Scheduling, canceling, re-scheduling patient’s appointments and/or consults;
Monitoring the action required report, communicating needed actions to the clinical team in order to obtain appropriate workload credit and ensuring entry of no-show information;
Monitoring the electronic wait list;
Monitoring the recall reminders or patient centered scheduling list;
Monitoring the consult report and ensuring timely action and documentation of action for scheduling of consults;
preparing for clinic visits;
Monitoring both inpatient and outpatient appointments for areas of responsibility;
Verifying and updating demographics, email address, next of kin and insurance information;
Performing basic eligibility, (i.e., TRICARE, sharing agreements, etc.).
Monitoring the return to clinic orders and ensuring timely action and documentation of action for scheduling follow up appointments;
Receive and make incoming/outgoing phone calls to schedule or remind veterans of appointments;
Knowledge of bed control: Process admissions, discharges, transfers and lodger assignments;
Edit patient admission Outpatient observation to inpatient status when clinically indicated per provider order and Utilization Management (UM) note;
Assemble admission/discharge paperwork and making break down patient charts;
Coordinate inter-facility patient transfers with physicians, nurses, business practice Bene-Travel and or AOD. Communicating with other VA or approved Non-VA community facility, providing them all necessary and requested documentation. Ensuring all required forms are completed, signed and sent to Non-VA facility in compliance with facility policy;
Process medical release of information requests in accordance with National and facility policy;
Process and verify provider orders and notify nursing staff of ST AT lab orders;
Respond to all Internal Medical Codes;
Process and verify Medical Code labs;
Answer and direct all incoming phone call & call light system on the inpatient units;
Record patient movement on Gains & Loss sheet. Accurately track daily ward census data and reconcile census numbers with bed coordinator and VISTA. Process all emergency and non-emergency transfers to other VA facilities or Non-VA community hospitals;
Track length of observation admissions through gains and loss report to ensure patients do not exceed anticipated length of observation stay per providers orders and UM note;
Communicate daily with physicians, co-workers, supervisors & visitors in a professional manner. Representing the VHA in a professional and polite manner.
Obtain outpatient consults, return to clinic orders. Discharge summaries, discharge orders and discharge instructions in order to facilitate patient discharge;
Maintain copies of unit/hospital documents, faxes and scanning in accordance with facility policy;
Enter/edit …
Title: Medical support assistant
Company: US Veterans Health Administration
Location: Pontiac, MI
Category:
