Overview
Member Services and Operations Coordinator Jobs in Manchester – New Hampshire – USA at Confidential
We are looking for a driven, adaptable, and principled Coordinator to join our Member Engagement Team!
The Member Services and Operations Coordinator will support our company’s strategic plan by providing excellent customer service to all members and prospects. As the Coordinator, you will be responsible for providing administrative support to the Membership Department. The Director of Membership will be your supervisor. Additionally, you will be the backup for the Coordinator of Administration & Operations (A&O) in their absence or when they need immediate assistance.
Whats In It for You:
100% premium for health and dental insurance.
401k after 90 days.
Basic life coverage in the amount of 100% of your annual salary.
Professional development and growth opportunities.
Work-Life Balance.
What Youll Do:
Provide administrative support to the Managers of Member Engagement and the Corporate Engagement team.
Assist with the monthly collection of membership dues and past dues invoices.
Respond to members’ inquiries from shared member inboxes.
Improve upon and implement member engagement initiatives.
Track and analyze member data to identify trends and opportunities for improvement.
Oversee the accuracy and updating of the membership website.
Provide front-line support to our prospects/clients concerning general inquiries.
Make travel arrangements, maintain calendars, and assist with travel itineraries for the membership teams.
Coordinate tracking and monitoring of new accounts, program participation, and critical account information.
Have a comprehensive knowledge of all departmental programs and processes to perform duties more efficiently.
Backup for A&O includes payroll support, human resource administration and compliance, office equipment and supplies maintenance, incoming/outgoing mail daily, etc.
The job functions listed above represent the primary duties and responsibilities of this job and in no way state or imply that these are the only duties to be performed by you.
Physical Demands:Must be able to lift to 25 pounds without the assistance of another person. Performing physical activities that require considerable (25%+ of the day) use of your arms and legs and moving your whole body, such as bending, lifting, walking, stooping, and handling materials. Prolonged periods of sitting at a desk and working on a computer. The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
What Youll Need:
1 to 2 years of experience supporting members in an association setting.
Bachelors degree is preferred.
Experience with association membership database a plus.
Proficiency with MS Office Software Applications.
Excellentcommunication, interpersonal and organizational skills.
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Title: Member Services and Operations Coordinator
Company: Confidential
Location: Manchester – New Hampshire – USA
Category: Administrative/Clerical
