Overview
Office Admin / Dispatch Coordinator – 57469508281 Jobs in South Africa at Somewhere
Title: Office Admin / Dispatch Coordinator – 57469508281
Company: Somewhere
Location: South Africa
Full-Time Dispatcher + Operations Admin
Location: Remote
Schedule: Monday-Friday, 8:00 AM – 4:00 PM (US Central Time)
Industry: Home Services (Plumbing)
Employment Type: Full-Time
About The Role
A growing plumbing company is seeking a reliable, proactive Dispatcher + Operations Admin to support daily service operations while strengthening internal organization systems.
This role combines front-line dispatch responsibilities with operational improvement initiatives. You will manage incoming calls, coordinate technicians, and oversee inbox communications — while also building structure behind the scenes through organized trackers, workflow systems, and process documentation.
We are looking for someone who takes ownership, thinks critically, and implements structure without constant supervision. Speed in hiring is important, and we are seeking someone ready to commit long-term.
Primary Responsibilities
Dispatch & Customer Communication
- Answer incoming calls professionally and calmly
- Schedule and dispatch service technicians efficiently
- Handle escalations with composure and sound judgment
- Send appointment confirmations and follow-ups
- Maintain daily inbox management (achieve zero inbox daily)
Job & Workflow Tracking
- Maintain accurate job tracking inside Google Sheets
- Ensure technician schedules and service updates are documented clearly
- Monitor job progress and flag issues proactively
Growth & Operational Responsibilities
- Build and improve structured Google Sheets trackers from scratch
- Create organized email triage systems
- Document processes and create internal SOPs
- Identify workflow inefficiencies and implement simple improvements
- Strengthen internal organization as the company scales
Ideal Candidate Profile
- Excellent spoken and written English (C1 level or higher)
- Calm and professional under pressure
- Highly organized and structured thinker
- Comfortable building and optimizing Google Sheets independently
- Strong critical thinking skills
- Proactive self-starter who does not wait for direction
- Comfortable handling daily customer communication
- Seeking a stable, long-term role
- Available during US Central working hours
What Success Looks Like
- Calls are handled professionally and efficiently
- Technicians are dispatched smoothly with minimal confusion
- The inbox is consistently organized and up to date
- Internal tracking systems become cleaner and more structured
- Workflows improve over time due to your initiative
