Overview
Office Assistant – Child Support Jobs in Raleigh, NC at Wake County Government
Description
Job Title
ENHC Administrative Assistant I
Location
Galena, AK, US
Organization Name
Edgar Nollner Health Center
Job Summary
Job Summary: Incumbent is responsible for front desk office duties, effective operation of the reception area, assistant to the Edgar Nollner Health Center (ENHC) Operations Officer and all other clinic staff as needed. Incumbent will perform clinic front desk tasks – patient scheduling, patient registration, scanning documents into Athena or to HIMS Department, collecting payments, screening for alternate resources and other medical office duties. Incumbent is responsible for collaborating and communicating with Purchase Referred Care, Business Office, and Medical Records to ensure issues are resolved and information is valid.
Adhere to the TCC Ch’eghwtsen’ model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.
Essential Functions
Essential Functions: This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbent(s).
Representative Duties: Under general supervision of the ENHC Operations Officer, job incumbent:
1. Provide excellent customer service to patients and coworkers.
2. Assist beneficiaries with alternate resource enrollment, such Denali Kidcare, Medicare and Medicaid and seeking other alternate resources as applicable.
3. Obtain and verify alternate resource data such as Denali Kidcare, Medicare, Medicaid and other applicable resources for billing purposes. Responsible for obtaining and maintaining accurate and up to date patient demographics information and accurate medical information, which includes Medicare/Medicaid, Denali Kid Care, and private insurance policy information.
4. Interview patients to obtain pertinent patient registration information.
5. Complete and update patient care files within the scope of the Indian Health Services, and grant programs like HRSA. Responsible for requesting documentary proof of eligibility from patients as required.
6. Complete patient registration for new patients, and update information on registered patients.
7. Communicate patient demographic information with the Business Office, Medical Records and Contract Health. Collaborates with the Business Office, Medical Records and Purchase Referred Care to resolve issues that may take place surrounding patient demographics and alternate resources.
8. Assist patients from other village based clinics with Alternate Resource enrollment and eligibility requirements thru telehealth systems.
9. Answer phones, schedule new appointments, check-in scheduled and walk-in appointments.
10. Maintain inventory and order office supplies when necessary.
11. Supply Management – Maintain inventory of all office supplies, ordering and submit all required paperwork through TCC approval process.
Other Responsibilities:
1. Performs other duties as assigned.
Minimum Qualifications
Minimum Qualifications:
1. High School Diploma or GED equivalent. Associates degree in medical administration field; or equivalent combination of education, training and experience which provides the capabilities to perform the described functions preferred.
2. Two years’ experience working in a health service oriented position with direct patient contact.
3. Experience working with Indian Health Services eligibility, Medicare, Medicaid, or other financial resources used for the funding health care services.
4. Computer experience, using various Windows applications.
5. Experience working with Indian Health Services eligibility, Medicare, Medicaid, or other financial resources used for the funding health care services.
6. Must pass background check pursuant to federal Indian Child Protection and Family Violence Prevention Act requirement.
Knowledge, Skills, and Abilities:
1. Ability to adapt to fast changing environment.
2. Sensitivity and familiarity with Alaska Native lifestyles, traditions and cultures.
3. Must be able to operate standard office equipment.
4. Strong verbal, written, analytical, problem solving and interpersonal skills.
5. Ability to work independently and within a team environment.
6. Demonstrated skill to manage multiple responsibilities.
7. Knowledge of HIPAA and Privacy Act of 1974. 8. Requires the ability to carry out all of the duties of the position efficiently and effectively with minimal supervision.
Supervision: This position has no supervisory responsibilities.
Supervision
Physical demands: Position is mostly sedentary with extended periods sitting at desk/computer. Job incumbent must be able to lift and carry up to twenty-five pounds. Incumbent must be able to work effectively in a busy, sometimes stressful environment.
Summation
Summation: Incumbent must be able to work independently with minimal supervision and have the ability to efficiently and effectively carry out the duties of the position. Must be highly motivated, detail oriented and possess problem solving, interpersonal/communication skills, analytical ability and dexterity.
Show more
Title: Office Assistant – Child Support
Company: Wake County Government
Location: Raleigh, NC
