Overview
Office Coordinator Jobs in Wolverhampton, England, United Kingdom at The Women & Families Resource Centre
Title: Office Coordinator
Company: The Women & Families Resource Centre
Location: Wolverhampton, England, United Kingdom
About The Role
Are you organised, people-focused, and confident handling calls and admin tasks?
WFRC is looking for a dedicated Office Coordinator to be the first point of contact for families and partners for our Baby Bank service. This role is ideal for someone interested in office administration, customer service, or operations within a meaningful charity setting.
You’ll play a key role in ensuring smooth daily operations, professional communication, and compassionate client support.
Key Responsibilities
Client Support & Communication
- Handle incoming phone calls, emails, and walk-in inquiries
- Provide professional, empathetic responses to clients
- Conduct initial intake and gather essential information
Scheduling & Coordination
- Book appointments and manage calendars
- Coordinate between staff, volunteers, and external partners
- Track follow-ups and ensure smooth communication flow
Administration & Records
- Maintain accurate records of calls, referrals, and appointments
- Organise digital and physical filing systems
- Prepare reports, summaries, and documentation
Office Operations
- Support day-to-day administrative tasks
- Monitor office supplies and resources
- Ensure efficient workflow and organisation
Compliance & Safeguarding
- Maintain confidentiality and data protection standards
- Follow safeguarding and organisational policies
- Escalate urgent or sensitive cases appropriately
What We’re Looking For
- Experience in office administration / customer service / coordination
- Strong communication and phone handling skills
- Good knowledge of Microsoft Office (Word, Excel, Outlook)
- Highly organised with strong attention to detail
- Compassionate and professional approach with clients
- Ability to multitask and work independently
⏰ Volunteer Commitment
- Minimum 12 hours per week
- On-site role in Wolverhampton
- Consistent attendance and communication required
What You’ll Gain
- Hands-on experience in office management & operations
- Exposure to client handling and service coordination
- Development of administrative and communication skills
- Valuable experience for careers in admin, operations, or customer service
- Opportunity to contribute to a community-focused charity
❤️ About WFRC
The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.
We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.
Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.
Apply Now
If you’re organised, empathetic, and ready to make a real impact, apply today and join our mission to support families in need.
