Overview
Office Manager Jobs in Charlotte – North Carolina – USA at Southeast Psych
Job Description
Job Description
Description:
Job Title:
Office Manager
Location:
Schedule:
Shift:
Office Manager
Southeast Psych South Park, PLLC
The Southeast Psych South Park Office Manager leads acollaborative teamof skilled administrative professionals that supports a large mental health group practice. The office manager ensures excellence and efficiency in administrative operations and client care, fosterscollaborationamong the administrative and clinical staff, and creates an environment in which the skills and experience of each team member are maximized. Additional responsibilities include recruiting and training administrative team members, supervising day-to-day office operations, providinghands-onsupport to the administrative staff, conducting performance reviews, and serving as the point person for facility management needs.
Vision Casting and Personnel Management
• Determine the optimal configuration of the administrative team to best support Southeast Psych’s mission and the practice values of Create, Adapt, Relate and Excel (CARE).
• Oversee the recruitment and hiring of all administrative staff for the South Park office, with support and assistance of Practice Manager.
• Train and mentor new administrative team members.
• Support the training of new clinical team members regarding the electronic health records system, administrative policies, and office procedures.
• Supervise all administrative staff; set the administrative team schedule; ensure job descriptions are accurate and complete; evaluate administrative team member performance; maintain all administrative personnel records.
• Ensure the administrative team follows all office policies and procedures.
• Develop and execute performance improvement plans and terminations, if necessary.
• Coordinate administrative operations with the Ballantyne Office Manager.
General Client Care
• Support the check-in and check-out process; take payments, schedule follow-up appointments, and ensure open appointments are promptly filled from the wait list.
• Ensure phone calls are answered live or voice messages are quickly addressed.
• Support the intake process and ensure new clients are quickly matched and scheduled or referred for specialized services. Track fax referrals.
• Ensure required client paperwork is complete and up to date.
• Provide administrative support for group therapypromotion, registration, payment, and attendance.
• Serve as the initial point of contact for any crisis calls and help coordinate clinical care.
• Document and resolve client concerns in a manner that strengthens our relationship with the client, whenever possible.
Office Operations
· Be available to serve as the practice point of contact for the electronic health records system, information technology support needs, maintenance of office equipment, and upkeep or repair of office spaces.
• Assist with purchases, including testing materials, snacks, and office supplies.
· Assist with digital testing resources, as able, and with testing clinicians’ input.
• Work with Marketing representative to help coordinate community-based inquiries and presentation requests.
• Assist with scheduling intra-office meetings; ensure holidays and special events are documented in clinician schedules; ensure clinician scheduling templates accurately reflect their availability.
• Provide general administrative support, including postage meter maintenance, mai…
Title: Office Manager
Company: Southeast Psych
Location: Charlotte – North Carolina – USA
Category: Administrative/Clerical, Management
