Overview
Office Manager – Corporate Services Administration Jobs in Smithfield, RI at Orion RED
Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
We’re seeking a full-time Hospitality Coordinator to join our Operations team at one our New York City downtown properties. The Hospitality Coordinator will report directly to the General Manager.
What You’ll Do:
The Hospitality Coordinator supports many aspects of the meeting and event offerings at this dedicated location in accordance with Convene’s vision, mission, and values including our core principles.
Lead the coordination of program setup and execution with cross-functional teams including Service, Production, Technology, and Culinary departments
Liaise with Culinary and Service teams to assist with the setup and execution of Food & Beverage ensuring that it follows the client’s Program Execution Order
Assist in supervising the front-of-house service team and act as support for the staff with tasks including but not limited to setup, event execution, breakdown, utilities, maintenance, and security
Greet and welcome all guests upon entry into a Convene property; approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Check-in guests with proxyclick and show reception/nourish area
Problem solve requests at welcome desk and escalate inquiries as needed
Liaison with Operations Team, assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions
Keep Welcome Desk and coat room clean/organized; responsible for badge printing and stocking of materials
Escort meetings guests when needed
Orchestrate and set-up Surprise & Delights for WP Members and/or Site Tours
Develop and maintain positive client relationships
Assist Service Manager and Chef with scheduling and administrative responsibilities
Create and maintain positive relationships with building management and landlord partners
Order office supplies
Manage lost and found
Assist with service execution; set-up and breakdown, support during peak periods
Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success and Culinary departments
Work dynamically and prioritize departmental functions to meet deadlines
Comply with Convene standards and regulations to encourage healthy, safe and efficient operations in adherence to best practices and requirements from DOH, FDNY, OSHA, CDC and local guidelines, etc.
Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
Basic knowledge of Audio/Visual equipment set up and usage
Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, Powerpoint, Excel)
What We Look For:
Minimum 2 years’ experience in hospitality
Ability to work effectively with clients
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Compensation:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary:
Starting Hourly Rate: $28.00/hour
This role is also eligible for Convene’s annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are:
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.
We’re Here For You:
At Convene, you’ll receive:
Health and Wellness
Excellent health coverage for you and your family starting day one
24/7 virtual care through Centivo Care
Employee Assistance Program: emotional well-being and support for everyday life
Fertility & family planning through Kindbody
Time Off and Work-Life Balance
Generous paid time off plus time off for your birthday
A Holiday closure each year to allow all employees to unplug and recharge
Paid time off for new parents: maternity, paternity, adoption
Financial Support and Benefits
401K plan with company matching
Financial support for education: for attending conferences, taking courses, or gaining certifications
Professional Development and Recognition
Continuous professional and personal development support
Employee recognition and reward programs to mark achievements and milestones
Community and Impact
Opportunities to volunteer, donate, and participate in community give-back initiatives
The opportunity to have a significant impact on your team and the business in the work that you do
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Title: Office Manager – Corporate Services Administration
Company: Orion RED
Location: Smithfield, RI
