Overview

Office Support Specialist Jobs in Red Wing, MN at County of Goodhue

DESCRIPTION

Under the direct supervision of the Human Services Supervisor – Financial Assistance, this position supports the mission of the Blue Earth County Human Services Department by effectively and efficiently delivering essential services to families and individuals so they can achieve their potential through active community participation. While providing excellent customer service, the Clerical Specialist II – Human services position will provide a variety of office administrative services to support administration and employees of the Human Services Departments, including but not limited to child support and financial assistance. This position is expected to work in-person in the office at the Blue Earth County Government Center.

DUTIES / RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

Follows opening and closing procedures for the front desk.
Greets, screens, and directs callers and face-to-face customers to the appropriate staff/unit. Coordinates interpreter services, as appropriate.
Performs and conducts various record management and record maintenance functions for the unit(s) and department. Processes and distributes documents submitted via the Electronic Document Management System. Confirms, maintains, and updates customer/case data for accuracy. Complies with and facilitates the destruction of information in alignment with state and federal data retention guidelines.
Provides administrative support to program staff. Open, sorts and distributed incoming mail and faxes for the agency. Maintains supplies.
Operates various department-specific software systems. Operates and troubleshoots office equipment for program staff. Refers to Information Technology (IT) as appropriate.
Maintains agency forms, informational packets, and agency supplies.
Participates on quality assurance teams.
Maintains a safe and functional environment for staff and customers. Assures visitors logs are maintained and access to facility spaces is limited to those with appropriate credentials.
Responds to customer complaints and forwards to a supervisor, as appropriate or necessary.
Receives and forwards data requests from data subjects and external agencies, complying with data practices policies and Release of Information standards.
Opens and issues Electronic Benefit Transfer (EBT) cards.
Promotes a diverse, culturally competent, and respectful workplace.
Engages positively with both internal and external customers, including persons who are experiencing mental health crisis or other social services emergencies. Communicates and interacts effectively and respectfully with colleagues, supervisors, representatives from other organizations, and the public.
Performs the physical and mental demands of the position.
Attends work during regularly scheduled hours.

ADDITIONAL FUNCTIONS:
Participates in professional staff development. Participates in training and education opportunities to maintain and improve proficiency. Attends and participates in professional organizations. Associates with employees and departments from other counties and states for collaboration.
Performs other related functions as apparent or assigned.

QUALIFICATIONS

MINIMUM QUALIFICATIONS:

High School Diploma/GED and a minimum of three (3) years of general clerical or administrative support experience.
OR

High School Diploma/GED and a minimum of one (1) year direct administrative experience in a County Human Services Department.
PREFERRED QUALIFICATIONS:
Associate’s degree in human services, social work, or related field.
A minimum of one (1) year of experience working in a medical or social services office environment or in a county setting.
Proficient in Microsoft Office Suite of similar software.
Fluent in understanding and speaking languages other than English such as: Spanish, Somali, Chinese, Sudanese, or Arabic.

CONDITIONS OF EMPLOYMENT:
Must successfully pass a background check.
Must comply with all federal and state laws and organizational and departmental policies and regulations.
Must adhere to data practices policies and standards regarding non-public data. Access to non-public data should be strictly limited to what is necessary to fulfill job responsibilities. While accessing these data, the employee should take reasonable steps to prevent unauthorized access by individuals without a work-related reason. Once the work-related purpose is complete, non-public data must be securely stored in accordance with county policies and Minnesota Statutes.

HOURS OF WORK

Monday through Friday from 8:00 a.m. to 5:00 p.m. This position allows for flexible hours and may require some evening, weekend, and overtime hours.

Title: Office Support Specialist

Company: County of Goodhue

Location: Red Wing, MN

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