Overview
Operational Specialist Jobs in Cavite City, Calabarzon, Philippines at PlayTime Entertainment
Title: Operational Specialist
Company: PlayTime Entertainment
Location: Cavite City, Calabarzon, Philippines
We are looking for a reliable and detail-oriented Admin-Operations Specialist to support daily platform operations and coordinate with internal departments. The role involves handling customer service escalations, monitoring operational concerns, and assisting with regulatory and compliance-related tasks.
The ideal candidate should possess strong communication and problem-solving skills, with experience in online platform operations, customer support, gaming, or e-commerce environments.
Key Responsibilities
- Monitor daily platform operations and identify operational issues
- Handle and follow up customer service escalations and reports
- Assist in investigating platform, payment, or account-related concerns
- Prepare operational and incident reports when necessary
- Support platform testing, QA checking, and feature validation before release
- Assist with compliance and regulatory-related requirements and coordination
- Maintain proper documentation and issue tracking records
Job Requirements
- Bachelor’s degree in business, IT, Marketing, or any related field
- At least 1–2 years of experience in Operations, Customer Support, QA, or Platform Support
- Experience in online gaming, e-commerce, fintech, or digital platforms is an advantage
- Familiarity with customer service workflows and issue handling
- Strong communication and coordination skills
- Detail-oriented and capable of working under pressure
- Basic understanding of system troubleshooting and platform operations is preferred
- Proficient in Microsoft Office and Google Workspace
