Overview
Operations Administrator Jobs in London Area, United Kingdom at Ambient People
Title: Operations Administrator
Company: Ambient People
Location: London Area, United Kingdom
Ambient People is a specialist recruitment business helping local government thrive by connecting exceptional people with meaningful opportunities. Built on deep sector expertise, strong relationships and a people-first approach, we partner with councils and public sector organisations delivering transformational change across communities throughout the UK. With a collaborative, high-performing culture and a reputation for doing recruitment differently, Ambient People offer the opportunity to be part of a business where your work has real impact.
Founded in late 2022, Ambient People has rapidly established itself as one of the sector’s standout success stories. In under three years, we’ve grown from a standing start to a forecasted £30million turnover in 2026 – a reflection of both the strength of our relationships and the quality of our team. As a close-knit team of 8, we’re intentionally focussed on selective, sustainable growth, bringing in ambitious people who share our values, energy and vision for the future.
The Role
With increased demand and continued success comes the need for exceptional operational support. At Ambient People, operations sit at the heart of the business – playing a critical role in keeping the recruitment function running smoothly and delivering an outstanding experience for clients and candidates alike. This is far more than a traditional back-office role; you’ll work closely with candidates, clients, directors, suppliers and partners, becoming a key part of the wider team.
Reporting into the Director of Operations, the role offers a broad and varied remit, spanning customer service, administration, compliance, contractor payroll support, social media marketing and wider project support across the business. No two days will look the same, making it an ideal opportunity for someone who enjoys variety and wants exposure to multiple areas of a growing business.
We’re looking for someone highly organised, proactive and detail-oriented -someone who takes ownership, spots opportunities to improve processes and gets things done. This is a fantastic opportunity for someone looking to build a career in operations, gaining hands-on experience and real responsibility from day one within a fast-paced, high-performing environment.
Core Responsibilities
- Support the onboarding process for new candidates and contractors, including compliance checks, document collection and onboarding onto internal and external payroll systems
- Coordinate varying compliance and onboarding requirements across different clients, MSPs and managed vendor frameworks
- Act as a key point of contact for candidates and clients, handling day-to-day operational queries relating to payroll, contracts, compliance and onboarding
- Support the weekly contractor payroll process, including timesheet management, reporting checks and navigating multiple MSP/MV portals
- Maintain accurate records and ensure data is kept up to date across internal systems and CRM platforms
- Support the smooth day-to-day running of the office and wider operations function
- Assist with social media and marketing activity, including LinkedIn content, video creation/editing and employer branding initiatives
- Support the Operations Director with reporting, CRM administration, event coordination and wider business projects
- Help identify opportunities to improve processes, increase efficiency and enhance the candidate and client experience
- Work collaboratively across the business to ensure a seamless operational and customer experience at every stage of the recruitment lifecycle
About you
Experience
- Graduate/ Entry Level
- Some experience in a customer-facing role (e.g. through part-time work, hospitality, retail, volunteering or internships)
- Comfortable managing multiple tasks and priorities in a fast-paced environment
Approach
- Strong organisational skills with excellent attention to detail
- Confident communicating professionally with a range of people, over phone, video or email
- Able to take ownership of tasks and follow them through to completion
- Proactive and solutions-focused, with a willingness to learn and get stuck in
- Strong time management skills and the ability to stay organised under pressure
- Experience balancing competing commitments such as studies, work, extracurricular activities or volunteering
- Comfortable working as part of a collaborative team while also managing individual responsibilities
- Good working knowledge of Microsoft Office and confidence picking up new systems quickly
- Brings energy and optimism to the team
About us
- Based in Soho, London
- Working Hours 8am-4pm
- Hybrid working: 3 days per week in the office
- Ideal start August/September 2026
- Salary: £30,000.00 plus discretionary bonus
- Unlimited Annual Leave
- Private health insurance (Vitality- this also provide discounts to gyms, hotels, and multiple vouchers for food outlets/the cinema)
- Enhanced Parental Leave
- Regular team socials, away days and incentivised trips, performance-based rewards
Equity, Diversity & Inclusion
At Ambient People, we are committed to building a diverse, equitable and inclusive workplace where everyone feels valued, supported and able to thrive. We believe that different backgrounds, experiences and perspectives make us stronger as a business and better partners to the communities and organisations we support. As part of this commitment, we actively work to create inclusive recruitment processes, challenge bias and ensure opportunities are accessible to all. We welcome applications from individuals of all backgrounds and are committed to fostering a culture built on respect, collaboration and belonging.
Interview Process
This will be a 3-part process, meeting with key stakeholders in the business.
- Interview with Director of Operations and another Business Director who works closely with the Operations function (1 hour duration)
- Interview with Chief Executive (1 hour duration)
- Final interview with Director of Operations
