Overview
Operations Assistant Jobs in Mountlake Terrace, Washington, USA at Mindful Therapy Group
Position: OPERATIONS ASSISTANT
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Who We Are:
Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. Since 2011, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support 1800+ mental health providers and over 20,000 patients per week across 16 locations and virtually via Telehealth.
About The Role:
The Operations Assistant I will work collaboratively with team members, contractors, vendors, and other departments within the company to contribute to a range of daily tasks and project support. Duties will include providing day-to-day support of the EHR and other software platforms, maintaining provider profiles, supporting with workflow automations across departments, assisting with project work, and implementing website updates. The ideal candidate will have strong Excel skills, experience in project coordination, workflow automation software, and a learner mentality.
This is a full-time position.
Responsibilities:
Manage the flow of internal Zendesk tickets and collaborate with team members to resolve tickets.
Manage shared Operations email inbox, ensuring that messages are responded to in a timely manner.
Manage provider access to the Provider Portal, creating new accounts and closing-out termed providers.
Manage the flow of provider business card orders, create templates & send to providers for approvals, and ensure successful delivery of orders.
Support with SharePoint management, page design, and upkeep.
Assist with website management and upkeep.
Take, edit, and post new employee headshots.
Collaborate across departments to write, compile and/or edit documentation for key business processes.
Support members of the Operations team with carrying out project work.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Individual and Family Services
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Title: Operations Assistant
Company: Mindful Therapy Group
Location: Mountlake Terrace, Washington, USA
Category: Administrative/Clerical (Office Administrator/ Coordinator, Data Entry, Business Administration)
