Overview
Operations Coordinator Jobs in Freemansburg, PA at True Management LLC
Patient Care Coordinator
What we are about:
MedSpa Partners (MSP) is North America’s largest platform of top-tier medical aesthetics clinics (including plastic surgery, cosmetic dermatology, and med spas), and is one of Deloitte’s Best Managed Companies in Canada. Our goal is to allow our industry leading teams to achieve their professional aspirations by creating world-class patient experiences through sustainable support, collaboration, and community.
Brian Biesman, MD, is an Aesthetic and Oculofacial Plastic Surgery practice located near Vanderbilt University. We have been providing exceptional care to our aesthetic and surgical patients for over 20 years. We are seeking a dedicated and compassionate Patient Coordinator to join our team. The Patient Coordinator will be the primary point of contact for patients, ensuring a seamless and positive experience. This role involves coordinating appointments, providing information about our services, and supporting patients throughout their journey with our office.
Responsibilities:
o Patient Interaction:
Create an outstanding patient experience as the first point of contact both in person and by phone for patients, addressing inquiries and providing information about clinic services and products.
Schedule appointments and consultations, ensuring efficient utilization of office resources.
Establish and maintain strong relationships with patients to enhance their overall experience.
o Administrative Support:
Manage patient records, ensuring accuracy and confidentiality.
Coordinate paperwork and documentation related to patient consultations and treatments.
Collaborate with the administrative team to streamline processes and improve overall efficiency.
o Team Collaboration:
Collaborate with administrative, clinical and research team members to ensure a cohesive and coordinated approach to patient care.
Participate in team meetings to discuss patient-related matters and enhance overall service quality.
Qualifications:
Previous experience in a patient coordination role, preferably in a plastic surgery, dermatology, aesthetics or a Medspa environment.
Excellent communication and interpersonal skills.
Strong organizational abilities with keen attention to detail.
Knowledge of aesthetic or medical spa treatments and procedures is a plus.
Proficient in using scheduling EMR and customer relationship management (CRM) software.
Education:
A high school diploma or equivalent is required. Associates or Bachelor’s degree is preferred.
Additional certifications or training in healthcare administration or customer service is beneficial.
KEY JOB RESPONSIBILITIES
Answering phone calls
Greeting patients
Managing check in and check out
Lead management
Schedule management
APPLICANT QUALIFICATIONS
Ability to handle multiple tasks simultaneously with accuracy and efficiency.
Strong oral and written communication skills
Detail oriented
Ability to work independently and with a team
Positive and pleasant demeanor
Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY
MedSpa Partners is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We are grateful for your interest and application and will contact selected applicants to learn more about them. If you are contacted for a job opportunity and require accommodation, please let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Job Type: Full-time
Pay: $24.00 – $28.00 per hour
Schedule:
Monday to Friday
Application Question(s):
Do you have previous administrative experience in a plastic surgery, dermatology, aesthetics or a Medspa environment?
Education:
High school or equivalent (Required)
Experience:
Patient Coordinator: 1 year (Required)
Customer service: 1 year (Preferred)
Work Location: In person
Title: Operations Coordinator
Company: True Management LLC
Location: Freemansburg, PA
