Operations Support Administrator

Overview

Operations Support Administrator Jobs in Whittier, USA at Holding Hands OpCo LLC

Operations Support Administrator

Department: Administrative – Other

Employment Type: Part Time

Location: Whittier, CA

Compensation: $20.00 – $25.00 / hour

Description

The Operations Support Administrator is a multi-functional support role responsible for ensuring the accuracy and compliance of employee timekeeping and session systems while also providing general office, front-office, and entry-level administrative support.

Key Responsibilities

Timekeeping & Session Audit (Primary Focus)

• Perform daily, weekly, and bi-weekly audits of employee timecards and session systems to ensure accurate, compliant recording of clock‑in/clock‑out punches, meal and rest periods, overtime, double time, and premium pay, session start/end times aligned with scheduled services, and appropriate task, service, and administrative coding.
• Identify, correct, and document missing, overlapping, or duplicate punches, unapproved or excessive administrative time, inaccurate mileage, travel time, or session entries, and improper or undocumented manual edits.
• Ensure all corrections include required explanations and supporting documentation.
• Monitor potential off‑the‑clock work, time‑keeping irregularities, or policy concerns and Escalate as appropriate.
• Verify time‑off entries align with approved requests and company policy.

Payroll & Compliance Support

• Support payroll processing by ensuring timecards are complete, accurate, and approved by established deadlines.
• Coordinate with employees to ensure timekeeping and sessions are completed timely and accurately.
• Verify overtime and schedule changes are pre‑approved and compliant with applicable wage‑hour laws.
• Maintain accurate audit trails and support documentation for payroll and compliance reviews; coordinate with applicable management to discuss trends and corrective actions.

Entry‑Level HR Administrative Support

• Serve as a first‑line administrative support resource for employee questions related to timekeeping and session accuracy and basic HR processes (forms, documentation, routing of requests).
• Coordinate and route employee questions, concerns, and requests to the assigned HR Coordinator in accordance with established HR protocols.
• Assist with distributing and collecting HR‑related forms, acknowledgments, and documentation.
• Support onboarding and offboarding processes, including new hire paperwork coordination, timekeeping system access, badge creation, and basic orientation support.
• Maintain organized, confidential HR and personnel records in accordance with company policies.

Note:

This role does not provide policy interpretation, legal guidance, or employee relations determinations, and escalates such matters to the assigned Supervisor, HR Coordinator, or HR leadership.

General Office & Front‑Office Support

• Open and close the office in accordance with established procedures.
• Serve as a first point of contact for clients, visitors, and staff, both in person and over the phone.
• Answer, screen, and route incoming calls; respond to general inquiries or direct callers to appropriate departments.
• Assist clients and staff with check‑in and basic administrative needs.
• Maintain a professional, welcoming, and organized front‑office environment.
• Route scheduling inquiries and cancellations to appropriate operational staff.

Office Administration & Facilities Support

• Order, track, and restock office, clinic, and administrative supplies, as assigned or requested through site leadership.
• Coordinate general office maintenance needs, including submitting service or repair requests, as requested by site leadership.
• Monitor office spaces for safety, cleanliness, and organization; elevate issues as necessary.

Skills, Knowledge & Expertise

Required Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 1–3 years of experience in operations administration, timekeeping, office support, or HR administrative support.
• Experience interacting with employees, clients, or the public in a professional setting.
• Strong working knowledge of electronic timekeeping systems (e.g., ADP or similar).
• High level of attention to detail and organizational accuracy.

Preferred Qualifications

• Experience in healthcare, behavioral health, or other regulated environments.
• Prior experience supporting HR administration or payroll audits.

Skills & Competencies

• Exceptional attention to detail and accuracy.
• Strong customer service and communication skills.
• Professional discretion with confidential information.
• Ability to triage issues and elevate appropriately.
• Strong follow‑through and documentation skills.
• Ability to manage competing priorities and deadlines.

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Title: Operations Support Administrator

Company: Holding Hands OpCo LLC

Location: Whittier, USA

Category: