Overview
Operations Support Specialist Jobs in Kalispell, MT at Glacier Bank
Full Job Description
About the Role:
Our extensive benefits package includes health benefits, tuition reimbursement, generous PTO, paid holidays, wellness program and incentives, referral and incentive programs, and retirement profit sharing. Other perks of working for Glacier Bank are: Employee Appreciation Week, Business Casual Fridays, Saturday Differential Pay, Holiday Luncheons, and grocery gift certificates. Do you need more reasons to start your career at Glacier Bank? Well, we have banker’s hours, multiple career paths, job progressions and training programs, friendly managers and staff, and we’re deeply rooted in our communities. Come join us!
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to years of experience, educational background, and existing internal equity.
Apply here:https://www.glacierbank.com/about/careers
The Operations Support Specialist provides assistance to branch staff and others as requested or needed. The Operations Support Specialist will strive for accuracy and carefulness of work, paying close attention to detail to ensure a high level of accuracy and quality. The Operations Support Specialist will be trained to perform some or all of the Essential Functions described below.
Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.
Essential Functions
Perform daily, monthly, quarterly, and year end duties such as: User audits, IOLTA postings, escheatment, safe deposit box review, dormant accounts, deleted transactions, tax corrections, CIF report review/clean-up, debit card reports, stop/hold report review, NSF report, Reg D monitoring, Canadian check and cash rates,
Provide operations support to branches and other departments including, cash dispensers, cash recyclers, CardWizard assistance and overrides, Vertex issues, wires, disputes, account changes, file maintenance, new account support, documentation review, non-post items, ACH research, stop payments, holds, forgeries, etc.
Reset passwords for Travelex Currency, Global Pay Foreign wire, CardWizard, and applicable bank systems.
Submit and track Service Desk change orders.
Account Document Quality Review.
Maintain, correct, and monitor IRAs & HSA accounts.
Provide troubleshooting assistance with TCRs.
Correct offages in DDA Settlement, CD Settlement, and Safe Deposit Box Settlements as needed.
Participate in GBCI committees/work groups as requested.
BSA related tasks to include: Quality review of CIP, Account Due Diligence and Currency Transaction Report.
Additional Responsibilities
Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer’s needs.
Participates in required training and staff meetings.
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
Complete required bank training courses within assigned time frame(s).
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Title: Operations Support Specialist
Company: Glacier Bank
Location: Kalispell, MT
Category:
