Overview
Patient Care Coordinator Jobs in Alhambra – California – USA at Chinatown Service Center
Position: PATIENT CARE COORDINATOR
Job Description
Job Description
Job purpose
Chinatown Service Center (CSC) is a multi-service, community health center, which provides compassionate, multi-lingual and culturally sensitive care to the communities of Chinatown, San Gabriel Valley and beyond. Our mission is to provide outstanding services andadvocacythat promote betterquality of lifeand equal opportunity for immigrants and other communities.
Under the direct supervision of the clinic operations manager the patient care coordinator (PCC) will maintain smooth patient flow throughcommunicationbetween patient, provider, Medical Assistant (MA) and other clinic support staff as well as ensuring proper eligibility of insurance coverage.
Duties and responsibilities
Provide excellent internal and external customer service
Process calls according topurposeof call and/or forward urgent calls to appropriate personnel or department.
Perform administrative skills such as creating, managing and scheduling appointments.
Coordinatecommunicationutilizing a variety of tools (e-mail, EMR, Teams, etc) with colleagues and care teams.
Verify patient’s appointment on CSC’s electronic medical record (EMR), Next Gen and accurately obtain patient information, verify insurance coverage and prepare encounter.
Check and correct any additional system alerts in Next Gen.
Receive patient payments such as co-pays, outstanding balances, guarantor payments and assign to the correct patient accounts.
Participate in quality improvement projects.
Check to make sure that Financial Screening, program enrollment, and verification is completed in check-in.
Ability to speak clearly, distinctly, and pleasantly on telephone and face-to-face patient encounters while maintainingprofessionalism.
Screen telephone calls to ensure routing to the appropriate department or individual(s).
Assist with appointment cancellation and rescheduling and conducting reminder calls.
Ensure complete and accurate data entry during telephone patient registration process.
Provide general information (e.g. directions, scope of services, available programs) to patients and/or customers.
Forward patient concerns and feedback to appropriate personnel within the Community Health Center for resolution andoptimizationof clinic efficiency.
Provide assistance and information to patient when requested.
Assist in data collection for Clinic Operations’ performance measure.
Make, cancel, and reschedule appointments as needed.
Comply with HIPAA/HITECH/OSHA and CMS regulations.
Other duties as assigned.
Qualifications
High School Diploma or GED
1 Year minimum working experience in front clinic office functions, patient scheduling and registration, is preferred.
Proficiency in written and verbal English and targeted language.
Able to work effectively whilemulti-tasking.
Bilingual in English and Spanish or Mandarin/Cantonese preferred
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Title: Patient Care Coordinator
Company: Chinatown Service Center
Location: Alhambra – California – USA
Category: Healthcare, Administrative/Clerical
