Overview
Patient Care Coordinator Clinic Jobs in Phoenix – Arizona – USA at InnovaCare Health Inc.
Position: Â Patient Care Coordinator Clinic (93060)
SECTION 1:
Job Summary(Summary of the basic functions of the position)Coordinate the scheduling of appointments or patients who submit requests online (via numerous
channels such as Zoc Doc, online websites, Landing Pages, Solution Reach, etc) for all clinics. Also
responsible for the patient recall program.
SECTION 2:
Dutiesand
Responsibilities(Responsibilities necessary to accomplish job functions)
Interact with patients online or on phone to schedule them for appointments
Maintains thorough understanding of clinic scheduling protocols
Follow up with patient inquiries via phone or online
Contact patients for recall programs and get patients scheduled for appointments
Manage patient inquiries in Zoc Doc, solution reach, and other applications to ensure timely response time
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization.
SECTION 3:
Experience
Requirements
3 years’ work experience in a Patient Care Coordinator role or similar
SECTION 4:
Knowledge,
Skills and Abilities
Requirements
Detail oriented, professional attitude, reliable
Management and organizational skills to support theleadershipof this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support needs
Able to communicate effectively in English, both verbally and in writing
Mathematical and/or analytical ability for basic to intermediateproblem solving
Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 5:
Supervisory Responsibilities:
This position has no supervisory responsibilities.
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Title: Patient Care Coordinator Clinic
Company: InnovaCare Health Inc.
Location: Phoenix – Arizona – USA
Category: Administrative/Clerical, Customer Service/HelpDesk
