Overview
Patient Guest Services Representative, Patient , Bethesda Jobs in Boynton Beach – Florida – USA at Baptist Health South Florida
Position: Â Patient Guest Services Representative, Patient Experience, Bethesda East, FT, 8:30A – 5P
Responsible for building trusting relationships with patient/families. Manages patient/family compliments, complaints & concerns. Is a facilitator between patient/family, administration, staff, and physicians. Responsible for thecollaborationwith stakeholders across the organization to work towards an appropriate resolution. Servers as a link forprocess improvementthrough investigation findings. Provides professional and empatheticadvocacyfor patients/families. Accountable for accurate/detailed documentation. Investigates, provides feedback to appropriateleadershipand ensures complex issues are resolved within established time frames.
Responsible for communicating with all parties involved keeping patients/families informed. Projects a positive and helpful demeanor while advocating on behalf of the patient. Responsible for maintaining patient/family confidentiality. Presents and communicates with all levels of the organization. Navigate seamlessly between departments and divisions. Requires a self-directed individual with the ability to exercise independent critical/strategic judgment & thinking, and masterproblem-solving skills.
An exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal or external customers.
Estimated pay range for this position is $17.02 – $22.13 / hour depending on experience.
Degrees:
High School,Cert,GED,Trn,Exper
Additional Qualifications:
Must be self-directed with strong conflict-management andproblem-solving skills. Requires a critical thinker who is able to work with minimal supervision. Professional demeanor, service, goal and detail-oriented, organized and compassionate. Excellent interpersonal andcommunication skills. Fully proficient in computer applications used in day-to-day functions. Ability to extract data and discover patterns in data sets. Preferred:
Patient/Guest relations or social work background. Bilingual English/Spanish required.
Minimum
Required Experience:
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Title: Patient Guest Services Representative, Patient , Bethesda
Company: Baptist Health South Florida
Location: Boynton Beach – Florida – USA
Category: Healthcare, Administrative/Clerical
