Overview
Patient Service Representative Jobs in Los Angeles – California – USA at Lee Hecht Harrison Nederland B.V.
LHH is actively searching for an enthusiastic andcustomer-focusedindividual to join a team as a Patient Representative in Mission Hills, CA. As the primary point of contact for both providers and members, you will play a pivotal role in ensuring a seamless and positive experience through inquiries, resolutions, and valuable assistance.
Position Type: 100% Onsite
Responsibilities:
Provide exceptional assistance to providers and members through various channels, addressing inquiries related to eligibility, primary care physician selection, and claims with a commitment to prompt and courteous service.
Skillfully manage inbound calls, directing them to the appropriate staff or department while responding to routine inquiries. Initiate outbound calls to schedule patient appointments after hospital admissions.
Generate and distribute system-generated reports and letters, including explanation of benefits, acknowledgment letters, authorization letters, and customer service reports.
Register patients accurately and proficiently by checking Insureds name, relationship, and policy number are correct.
Complete and accurate Medicare screening questions answered on all Medicare patients.
card and Physicians orders are scanned into Meditech.
Collect copayments/deductibles
Qualifications:
Educational Background:
High school diploma/GED is required.
Minimum of 1 year in healthcare front office, customer-facing experience.
Familiarity with health insurances and EMRs is highly desired.
If you’re passionate about delivering great customer service, thrive in afast-paced environment, and have a background in healthcare front office operations, we encourage you to apply and become an integral part of a dedicated team!
Pay Details:
$22.00 to $25.00 per hour
Search managed by:
Joanna Calderon
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the
flexibility
to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for
paid leave
including Paid
Sick Leave
or any other
paid leave
required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
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Title: Patient Service Representative
Company: Lee Hecht Harrison Nederland B.V.
Location: Los Angeles – California – USA
Category: Healthcare, Administrative/Clerical
