Overview
Patient Service Representative Jobs in San Jose – California – USA at Physical Rehabilitation Network
As a Patient Service Representative, you’ll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.
Essential Job Functions:
Patient Interaction:
Greet and welcome patients withprofessionalismand warmth.
Schedule appointments and manage patient inquiries both in person and over the phone.
Collect and verify patient information, insurance details, and necessary documentation accurately.
Helping to create a positivework environmentand culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.
Administrative Support:
Maintain patient records and ensure all documentation is complete and accurate.
Assist in keeping front office area neat, tidy and organized
Coordinate with clinical staff to ensure a seamless patient experience.
Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
Communication
and Coordination:
Liaise effectively between patients, clinical staff, and other departments within the facility.
Communicate clearly and professionally to address patient concerns or questions.
Miscellaneous Operations:
Maintain a clean and organized reception area.
Assist in managing inventory and ordering office supplies as needed.
Participate in team meetings and contribute ideas forprocess improvement.
Cleaning and Maintenance:
Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies
Physical Requirements:
Sitting:
Prolonged periods of sitting at a desk while working on a computer and paperwork.
Manual Dexterity:
Ability to use a computer keyboard and perform tasks requiring dexterity.
Vision:
Clear vision for reading and analyzing documents.
Communication:
Ability to communicate effectively verbally and in writing.
Mobility:
Occasional movement within the office environment.
Qualifications:
High school diploma or equivalent; additionaleducationin healthcare administration is a plus.
Proven experience in a customer service role; healthcare setting preferred.
Proficiency in using office software and scheduling systems.
Strong interpersonal skills and the ability to maintainprofessionalismin afast-paced environment.
Attention to detailand accuracy in handling patient information and documentation.
Note:
This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management. #J-18808-Ljbffr
Title: Patient Service Representative
Company: Physical Rehabilitation Network
Location: San Jose – California – USA
Category: Administrative/Clerical, Healthcare
