Overview
Patient Service Representative Patient Access ED Jobs in Grafton – Wisconsin – USA at Advocate Aurora Health
Department:
10370 Revenue Cycle – AMCG AMCWC PAS
Status:
Part time
Benefits Eligible:
Yes
Hou
rs Per Week:
24
Schedule Details/Additional Information:
Part time 3rd shift 11pm – 7:30am
Week 1:
Sunday, Monday, Wednesday
Week 2:
Monday, Friday, Saturday
Weekend and Holiday Rotation
Manages front desk responsibilities, including greet, check-in, register walk-in patients, answer phones and collect patient responsibility. Reviews and/or obtains demographic and insurance information and collects patient responsibility. Informs the patient of the organization expectation of payment at time of service.
Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.
Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.
Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient’s financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
Schedules patient visits using guidelines established within scheduling system.
Assists with new caregiver onboarding.
Works assigned EPIC work queues, following the department’s work flow process.
Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and
process improvement
opportunities to management.
Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
Licenses & Certifications
None Required.
Degrees
High School Graduate.
Required Functional Experience
Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.
Knowledge, Skills & Abilities
Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. Mathematical aptitude, effective
communic…
Title: Patient Service Representative Patient Access ED
Company: Advocate Aurora Health
Location: Grafton – Wisconsin – USA
Category: Healthcare, Administrative/Clerical
