Overview
Patient Services Coordinator Jobs in League City – Texas – USA at University of Texas M.D. Anderson
Position: Patient Services Coordinator – League City
MD Anderson is seeking a Patient Services Coordinator in the League City location.
SUMMARY
To provide and coordinate all tasks associated with patient services within the Houston Area Locations. Including but not limited to patient scheduling in One Connect, physician and clinic template maintenance, expediting clinic flow, processing the accurate completion of all clinic activities, collection of co-pays through I-payment, and all other tasks as delegated by the Clinical Administrative Director, Nurse Manager or designee.
Ideal candidate will have experience in patient care or healthcare administration scheduling appointments, expediting clinic flow and providing direct customer service to patients.
Must pass pre-employment skills test as required and administered by Human Resources.
Shift: 8am-5pm Monday – Friday
KEY FUNCTIONS
Interpret and coordinate physicians’ orders to schedule diagnostic test, procedures, treatments, Brachytherapy, and physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician and patient are kept to a minimum. Ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from physicians, nurses, and/or administrators.
Clearly and accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with information regarding their schedule and the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment, or other services.
Manage, monitor, and facilitate completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution’s standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner. Take accurate and complete messages.
Responsible for the security and confidentiality of patient information at all times. Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
Update and revise all demographic, financial and insurance information as necessary to maintain an accurate patient account. Collect co-payments as appropriate.
Ensure that the medical record is available for patient care. Order, follow-up, and obtain medical records as needed. Scan medical document to HIMS as described in RCC scanned document policy. Prepare therapy charts for simulation and treatment visits. Retrieve test results as appropriate and prepare the necessary forms. Visually inspect names on film folders to ensure accurate matching and manually check contents of film jacket to ensure that the contents belong to the patient.
May have to handle items weighing up to 30 pounds.
Assist in maintaining a safe environment for patients, co-workers and visitors. Recognize unsafe conditions and report the situation to the appropriate person. Adhere to universal precautions and principles of asepsis. Demonstrates awareness of and concern forpatient safety. Assist in maintaining the physical environment in accordance with JCAHO and institu…
Title: Patient Services Coordinator
Company: University of Texas M.D. Anderson
Location: League City – Texas – USA
Category: Healthcare, Administrative/Clerical
