Overview
Patient Support Representative Dental Services Jobs in Lake City – South Carolina – USA at HopeHealth Inc
Position: Patient Support Representative – Lake City – Dental Services
Location: Lake City
Job Description
Job Description
Overview of the Position:
The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.
Education and Experience:
• High School Diploma or equivalent required
• Two year medical office experience preferred
• Two years customer service experience
Required Skills / Core Competencies:
• Must possess excellent oral and writtencommunication
• Must have the ability to collaborate with others to improve the patient experience and address needs
• Ability to take initiative and handle various task simultaneously
• Knowledge of policies, procedures, regulations, and protocols
• Knowledge of data bases (ex: EMR systems)
• Bilingual in English/Spanish preferred
• Familiar with Medical terminology
• Excellent interpersonal skills
• Detailed oriented
•Compassionfor patients
• Comfort withdiversity
•Recognitionof different health plans
• Professional appearance at all times
• Excellent time management skills
• Proper telephone etiquette
Supervisory Responsibilities:
• This position has no direct reports
Essential Job Functions:
These functions will be performed by the Patient Support Representative and will be the responsibility of the incumbent working with the patients, medical providers, clinical staff and non-clinical staff to ensure excellence in service for the patient.
• Greets patient professionally both in person and on the phone
• Answers incoming telephone calls and triages quickly and appropriately
• Assist patients with completing necessary paperwork
• Maintaining information confidentiality at all times
• Scheduling of appointments
• Comfort patients by anticipating anxieties and effectively answering questions
• Keeps clinical team updated on schedule changes and patient arrivals
• Ability to interpret, adapt, and apply guidelines and procedures
• Required to participate in training opportunities
• Helps promote office efficiency
• Helps promote/meet practice goals established byleadership
• Faxing records/authorizations in a timely manner
• Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
• Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
• Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
• Scans insurance cards and collects payments for copay and/or patient balance
• Verifies patient balances. Works with patient to implement a payment plan when necessary
• Manage inventory of needed office supplies
• Monitors the waiting area
• Keeps front office area clean and organized.
• Updates patient demographics
• Other duties as assigned
Additional Requirements for Dental Services:
• Reviewing treatment plans with patients and / or family
• Other duties as assigned
Position Category:
Patient Support Representative I
• Candidate has no previous medical office experience
• Candidate has no previous customer service experience
Patient Support Representative II
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Title: Patient Support Representative Dental Services
Company: HopeHealth Inc
Location: Lake City – South Carolina – USA
Category: Healthcare, Administrative/Clerical
