Overview
Pediatric Therapy Clinic Receptionist Jobs in Madison, WI at Children’s Therapy Network
Company Overview
Children’s Therapy Network provides occupational therapy, speech therapy, mental health services, physical therapy, dance/movement therapy, and other interdisciplinary pediatric services to children and families in the Madison area. We specialize in supporting children navigating autism, attachment, trauma, and other developmental and behavioral needs. Our care is neurodiversity-affirming and LGBTQIA+ affirming, rooted in compassion, evidence-based practice, and respect for each family’s unique strengths.
Job Summary
CTN is seeking a warm, organized, and dependable receptionist to serve as the first point of contact for our clinic. This is a part-time position, ideal for someone who enjoys creating a welcoming environment for families, thrives on staying organized amid a busy schedule, and takes pride in keeping a shared space running smoothly. Your approach will help streamline clinic operations, support patient care, and uphold our commitment to excellent service.
Duties
Scheduling & Coordination
- Manage and coordinate daily schedules for a team of 10 therapists, including appointment bookings, rescheduling, and cancellations
Client Check-In & Front Desk
- Greet children and families warmly as they arrive, helping them feel comfortable and welcome
- Check clients in and out efficiently, ensuring accurate records and any required paperwork is collected
- Answer phone calls, emails, and in-person inquiries, directing them appropriately
- Serve as a calm, friendly presence for families, many of whom may be navigating stressful circumstances
Clinic Flow & Environment
- Support smooth day-to-day flow of the clinic, helping therapists and families transition between sessions with minimal disruption
- Maintain a clean, tidy, and organized waiting area, front desk, and shared clinic spaces
- Restock supplies and materials as needed to keep the clinic running smoothly
Additional Projects
- Take on additional administrative or organizational projects as assigned by the Business Director
- Support special initiatives, events, or process improvements as needed
- Communicate schedule changes clearly and promptly to therapists and families
- Monitor for scheduling conflicts and help resolve them proactively
Qualifications
- Excellent interpersonal and communication skills, with warmth and patience when working with children and families
- Strong organizational skills and attention to detail; able to juggle multiple schedules and priorities
- Comfortable with basic office technology (email, phone systems, scheduling platforms)
- Reliable, punctual, and able to maintain confidentiality of sensitive family and health information
- Alignment with CTN’s values of neurodiversity-affirming, compassionate, family-centered care
- Prior experience working in a medical or dental office environment is highly preferred
- Proficiency with EMR/EHR systems
- Bilingual abilities are a plus to effectively communicate with diverse patient populations
- Exceptional customer service skills with a friendly demeanor and professional phone etiquette
- Strong organizational skills with attention to detail in documentation review and data entry
- Experience in pediatric or clinical settings is advantageous but not required; enthusiasm for working with children is essential
Bring your passion to Children’s Therapy Network! Be part of a welcoming team where your positive energy directly transforms the lives of the children and families we serve.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Free parking
- Paid time off
Work Location: In person
Title: Pediatric Therapy Clinic Receptionist
Company: Children’s Therapy Network
Location: Madison, WI
Category:
