Overview
Personal Concierge Jobs in O’Fallon, IL at MVMT & Beyond
Description of Agency:
Family Services of Davidson County is a non-profit agency located in Lexington, NC providing counseling, crisis intervention, and youth development programs to strengthen individuals, families, and our community. We work from a team model and Trauma-Informed Care approach to provide optimal services to our clients and to promote a healthy workplace environment.
Primary Function:
Answers clients’ inquiries in a friendly and helpful manner. Assists agency with administrative needs.
Education/Experience:
Previous experience, along with skills in operating a multi-line phones system,
copier machine, and computer skills (Word, Excel, Publisher, Microsoft Windows)
Accountability:
Works under the direct supervision of the Operations Director.
Responsibilities:
1. Treat each client and contact of the agency with dignity and respect.
2. Conduct telephone and in-person intakes and schedule intake appointments. If appropriate, pull chart on intakes who are previous clients and place in assigned staff’s box.
3. Answer multi-line phone system with pleasant voice and pleasing personality and provide general information about agency’s programs, transfer calls to voice mail and shelter as appropriate, and take messages.
4. Greet clients as they come in the door and verifying the accuracy of client information in Insync
5. Assist clients in filling out appropriate paperwork and direct clients toward appropriate staff and services.
6. Collecting insurance information on the phone before scheduling appointments.
7. Inform staff of clients/visitor’s presence.
8. Perform (paper and computerized) check-in and check-out procedure with all clients.
a. This includes verifying insurance information, entering insurance information into system, verifying addresses and phone numbers, and scanning in appropriate documents
9. Receive and keep accurate record of client payments and attendance, ensuring that paperwork is kept according to office procedure and FSDC policy.
10. Keep accurate and up-to-date schedules for clients and staff.
11. Make copies and type for staff and board members, as needed.
12. Assist in preparing mailings (including bulk mail).
13. Make sure phones are in appropriate mode and office close up and opening procedures are followed.
14. Assist the Operations Director in carrying out the daily duties of the office and other work as requested.
15. Inform Supervisor of all issue or concerns that may occur.
16. Provide general back-up for other administrative work as needed.
17. Attend trainings as requested.
General:
1. Process all correspondence, time and travel sheets, and monthly reports as scheduled.
2. Represent agency at meetings when requested and participate in fund raising events.
3. Promote the Family Services philosophy to the community.
4. Carry out any additional assignments requested by the management team or agency director.
5. To maintain strict adherence to a professional code of ethics that governs the confidential delivery of services to children and families.
Hours:
Fridays 8:30 – 3 PM; Able to bring in lunch and eat lunch at desk
Fill in during the week as needed due to sickness or other needs the agency has.
Fill in during the time the full time administrator is away for vacation– up to 7 full weeks a year.
Family Services of Davidson County, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of age, race, ethnicity, faith, national origin, gender, sexual orientation, or disabilities. Due to the nature of this specific position, we encourage male applicants to apply.
Job Types: Full-time, Part-time
Pay: $18.00 – $22.00 per hour
Expected hours: 6.5 – 34 per week
Schedule:
Day shift
Ability to Commute:
Lexington, NC 27295 (Preferred)
Ability to Relocate:
Lexington, NC 27295: Relocate before starting work (Preferred)
Work Location: In person
Title: Personal Concierge
Company: MVMT & Beyond
Location: O’Fallon, IL
