Overview
Practice Assistant Front Desk – Urgent Care Jobs in Erie–Meadville combined statistical area, PA at OBGYN Associates of Erie
Title: Practice Assistant Front Desk – Urgent Care
Company: OBGYN Associates of Erie
Location: Erie–Meadville combined statistical area, PA
JOB SUMMARY:The Front Desk Receptionist works closely with Providers and other Urgent Care staff to provide supportive services and quality care to patients.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Welcome guest, create a warm and friendly atmosphere and deliver outstanding customer service
Register patients and collect and update patient records in an accurate and timely manner
Verify insurance, and determine, collect, and process patient co-payments
Triage patients to ensure effective and efficient patient flow
Follow company procedures related to workers’ compensation and occupational medicine patients
Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Ensure patient flow is speedy and organized
Enter and balance daily patient charges (cash, check, credit cards); scan charts and ensure patient files and charges are complete and accurate
Answer incoming calls in a professional manner forward call or take message as appropriate
Coordinate faxes and referrals with other physicians and employers
Observe safety and security procedures; promote a safe and pleasant work environment
Ensure cleanliness of patient waiting area and front office area
Create a positive long lasting impression on guest Consistently demonstrate internal and external quality customer service standards to all that request assistance, responding in a professional manner
Must be able to work weekends – Saturdays and Sundays
Other duties and responsibilities as assigned
Competencies
Basic typing and keyboarding skills
Excellent communication skills
Accuracy and attention to detail
Demonstrates flexibility by adapting to new and changing situations and duties in order to accommodate patient needs effectively
Works independently
Exercise judgment and makes decisions
Ability to prioritize responsibilities
Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
Must be able to establish and maintain effective working relationships with Physicians, Supervisors and peers
Must be able to work weekends Saturdays and Sundays
Supervisory Responsibilities
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Occupational Exposure
Category 1 Has a high risk of occupational exposure to bloodborne pathogens
Category 2 Has a moderate risk of occupational exposure to bloodborne pathogens
Category 3 Has a low risk of occupational exposure to bloodborne pathogens
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
He…
