Overview
Product Support Specialist – Documents Remote Jobs in Little Rock – Arkansas – USA at Wolters Kluwer
Position: Product Support Specialist – Documents Remote)
Location field must contain ‘city, state’ or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX )
Wolters Kluwer Product Support Specialist – Documents (USA-Remote) in Little Rock , Arkansas
The Support Specialist will assist with all aspects of the document software. This position will report to the Lead Product Support Consultant in the division of Legal & Regulatory (LR US) within Wolters Kluwer.
provides administrative, document and compliance software for retirement plan service providers. This specialist supports customers by answering software questions, specifically for documents. In thisremote-friendlyrole, the specialist will be expected to learn support for portal products.
This position requires:
· ERISA regulatory and technical knowledge.
· Assist customers with technical questions as they relate specifically to the products via phone and email.
· Assist customers with product software questions via phone and email.
· Ensure support is accurate and timely. support emails generally answered in less than two business hours and calls are handled immediately. serves nearly 3,000 customers around the country and averages 1,000 – 2,000 support emails per month. support personnel have the highest NPS scores among their industry peers.
· Assist product owners in identifying areas for product improvement and expansion.
Other Duties
· Various ad hoc activities as assigned.
Job Qualifications
Education:
Four-year College Degree or 2 years of industry experience
Experience:
· Plan administration/past third-party administrative (TPA) experience preferred.
· document and portal experience strongly preferred.
· Willingness to earn an industry credential if not currently held.
Other Knowledge, Skills, & Abilities:
· Industry credentials: ASPPA or NIPA credential preferred but not required.
· Proficiency in MS Office products such as Excel, Word, Outlook and other typical business software applications.
· Excellent customer service skills, including superior written and verbalcommunication skills.
· Ability to work in ateam environmentand help other team members when needed.
· Strong technical, analytical, andproblem-solving skills.
· Ability to perform work independently with minimal supervision and to exercise sound, independent judgment, and discretion.
· Ability to manage multiple concurrent projects.
cloud-basedemployee benefitsand pension software | Wolters Kluwer ()
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Title: Product Support Specialist – Documents Remote
Company: Wolters Kluwer
Location: Little Rock – Arkansas – USA
Category: Administrative/Clerical, Customer Service/HelpDesk
