Overview
QA & Data Entry Specialist, Shelter Services Jobs in Lowell, MA at International Institute of New England
Full Job Description
The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 4,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.
A dynamic, forward-looking, and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.
Overview
The QA and Data Entry Specialist supports the Shelter Services team in case management and employment programing by performing critical data entry, reporting, and record keeping functions for IINE Shelter clients. The position will be responsible for data entry, data tracking, some reporting and file up-keeping. The objective of the program is to enroll clients in IINE programming.
Position: QA & Data Entry Specialist
Department:Shelter Services
Reports to:Shelter Services Director
Supervises:N/A
Status:Non-Exempt, Full-Time
Location:Boston, MA or Lowell, MA
Position Format: Hybrid
Benefits:
Full-time employees will be eligible for all benefits including Personal Time Off (PTO), sick days, and twelve paid holidays. You may participate in all benefit programs that IINE establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, IINE offers medical, dental and vision. Company-paid life insurance, company-paid short-term disability (STD), long term disability (LTD), accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 403(b) with company match plan(s) pursuant to the terms and conditions of company policy and the 403(b)-plan document. Other perks such as discounts through our vision plan, fitness reimbursement and more.
Responsibilities
Assist with data entry and integration within case management database systems.
Complete data entry for clients during and after intake.
Ensure data is accurate, completing regular data entry quality assurance and supporting reporting.
Ensure data systems are matching and up to date.
Support record keeping and organization of client folders.
Upload and support SharePoint record keeping and organization of client folders.
Attend regularly scheduled meetings and periodic training sessions.
Perform all other duties assigned by supervisor.
Required Skills/Abilities
Strong Excel skills required.
Excellent organizational, verbal, written, and interpersonal skills.
Self-motivated and effective communicator.
Ability to prioritize duties in a fast-paced environment.
Proficiency in additional languages strongly preferred, particularly Haitian Creole, French, or Spanish.
Education & Experience
Associates or Bachelor’s Degree in Human Services, or related field preferred
Minimum of 2 year of related experience in data entry and administration preferred
Experience working with …
Title: QA & Data Entry Specialist, Shelter Services
Company: International Institute of New England
Location: Lowell, MA
Category:
